Meta Business Partner
WhatsApp API OfficialAI Chat Automation Software for Better Conversions
Engage customers without the manual work
AI answers chats around the clock from your company knowledge, summarises each conversation, then routes it to the most suitable agent.
- 5-minute setup
- WhatsApp support 24/7
- Indonesian local server
Why Do Chats Pile Up and Still Move Slowly?
Messages keep arriving, every agent answers differently, and what was said never reaches the customer record.
Chat Volume Is Too High
Messages arrive from many channels all day while the number of agents stays the same, so queues grow longer and replies take more time.
Agents Answer Differently
Each agent replies with different wording and detail, so customers get inconsistent information for exactly the same question.
Automation Is Not Connected to the CRM
The bot already replies, but what was said stops inside the chat app and never reaches the customer history in your CRM.
AI Chat Automation Software That Answers and Routes on Its Own
Four Barantum capabilities that keep automated chat accurate and properly recorded in the CRM.
AI Chat Automation
AI handles incoming messages around the clock without waiting for a free agent, so queues stop building up during peak hours.
Replies automatically after hours and when queues are full
One automation flow runs across every chat channel
Triggers are set per type of incoming message
Agents only receive conversations that need a human
Context-Aware Answers From Knowledge
AI answers using your own product knowledge and company policy, so the content is the same no matter who asks.
Answers are drawn from your documents and product catalogue
Responses can be tested in a playground before going live
Tone of voice and answer limits follow your policy
Questions outside scope pass to an agent automatically
Conversation Summaries
Every conversation is summarised automatically, so the next agent understands the context without rereading the whole chat.
The summary appears in the conversation detail panel
Chat history is kept on the customer profile
Conversation notes flow through into CRM records
Shift handovers need no repeated explanation
Automatic Routing and Handoff
Conversations move to the right team based on your rules, then an agent takes over the moment AI is no longer enough.
Chats are distributed automatically to available agents
Escalates to the target team if nobody replies in time
Handoff from AI to agent never breaks the conversation
Every transfer is recorded in full for review
Why Businesses Choose Barantum for AI Chat Automation Software
More than a reply bot - there are credentials, apps, and hands-on support behind it.
Meta Business Partner
An official WhatsApp Business API partner, so your chat automation runs on legitimate rails.
ISO 27001
Customer conversation data secured to an international standard.
Mobile app
Your team can monitor and take over conversations from the iOS & Android app.
24/7 support
Guided onboarding until your AI flow genuinely runs on its own.
Choose an AI Chat Automation Software Plan That Fits Your Needs
Try every plan for free. Upgrade anytime, no complicated contracts.
Standard
The ideal solution for starting your omnichannel journey
- Integration of 1 WhatsApp number, 1 Facebook account, 1 Instagram account, 1 Telegram number, and 1 Line number
- Smart Chatbot Without Flow Limits. Automate your customer conversations during and outside working hours.
Exclusive to WhatsApp
*Implementation fees apply - Multi Admin Management
- Consumer Contact Data Management
Professional
More complete solution for interaction between Your business and Your customers.
- All Standard plan features with other additional features
- AI Agent
- Integration of 1 Live Chat account
- Workflow Management
Enterprise
Customizable solutions to suit Your business needs with a large number of customers
- All Professional package features with additional optional features
- On-Premise Solutions
- Dedicated Barantum Project Manager
- Support 24 Hours 7 Days
Trusted by 1000+ Businesses in Indonesia
How Barantum helps businesses to increase profits, time efficiency, and customer satisfaction
50%
Improved Customer Response
Barantum Omnichannel increases the productivity of the Oasis team in responding to customer inquiries from many channels.
Andri Dwi Yulianto
Customer Service Assistant Manager
PT Oasis Waters International
85%
Improved Call Center Performance
With the open & close ticket system, we know the percentage of cases handled to ensure maximum service.
Dian Melinda Arifin
Founder
PT Jackal Holidays
90%
Barantum Call Center: Simplifying BRINS Operations
Barantum was chosen as a vendor due to its targeted approach and explanation of features relevant to the operational needs of the BRINS call center.
Nuni Apriana
Project Staff
BRI Insurance
80%
Daily Team Activities Supported
Around 80% of our team’s daily activities are greatly supported, from lead management and tracking to team performance reports.
Aldias Restu Saputro
Edu Care National Coordinator
Sekolah Murid Merdeka
85%
Tada Complaints Are More Structured Using Barantum
Our complaint handling is based on incoming chats. Without a structured system, we cannot receive chats quickly.
Heni Nelawati
CLT & Purchasing Supervisor
Tada
85%
Customer Service Improvement
Barantum helps Rokue boost efficiency by 85% by preventing WhatsApp messages from piling up or being missed.
Inne Rettiani
Sales Marketing Manager
Rokue
Questions About Barantum AI Chat Automation Software
AI chat automation software replies to customer chats automatically using AI rather than fixed templates. It reads the intent of a message, answers from your company knowledge, then hands the conversation to an agent when needed.
An ordinary chatbot follows a rigid menu and stops as soon as a question falls outside its script. AI chat automation answers from the knowledge you upload and passes the conversation to an agent when the question is out of scope.
WhatsApp, Instagram, Facebook, Telegram, website live chat, and email can all run on the same automation flow, so you do not have to build separate rules per channel.
From knowledge you prepare yourself, such as product documents, price lists, and service policies. Answers can be tested in a playground before they ever reach a customer.
Yes. Chat content, conversation summaries, and the record of agent transfers are kept on the customer profile in Barantum CRM, so your team never loses context when following up.
Routing rules distribute chats to available agents, and a conversation escalates to the target team if nobody replies within the limit you set. Handoff from AI to agent happens without breaking the conversation.
Yes. Automation can be disabled per conversation so an agent takes over completely, then switched back on once that conversation has been handled.
Most businesses go live within days. The Barantum team guides you through preparing knowledge, setting routing rules, and testing the flow until your automation is ready to serve customers.
Ready to Run AI Chat Automation Software in Your Business?
Incoming chats answered by AI, consistent in content, all recorded in the CRM. Try it free, no credit card needed.
No credit card, quick setup, local Indonesian support
