Meta Business Partner
WhatsApp API OfficialAI Customer Engagement Platform for Growing Businesses
Automate engagement across every conversation
Unite your customer interaction data, run AI-led outreach across channels, then prove the impact with figures that hold up to scrutiny.
- 5-minute setup
- WhatsApp support 24/7
- Indonesian local server
Why Is Engagement Impact So Hard to Prove?
The data sits apart, conversations lose their context, and management never sees figures that prove the result.
Customer Interaction Data Is Not Centralised
Conversation history, tickets, and transactions live in different systems, so there is no single complete view of a customer.
Engagement Runs Without Customer Context
Messages go out without regard for what was discussed before, so customers have to repeat themselves and the team looks uncoordinated.
AI Impact Cannot Be Accounted For
AI is already running, but there is no figure to show management about which interactions actually produced a result.
An AI Customer Engagement Platform That Unites Data, Context, and Measurement
Four Barantum capabilities that give every customer interaction a basis in data and a provable result.
AI-Based Engagement Platform
AI sets the rules and conditions for each interaction, from who is handled automatically to when a conversation passes to the team.
Interaction rules built without code
Handover conditions you define yourself
Active hours and response limits configurable
Runs consistently across the whole team
Customer Context in Every Interaction
Conversation and transaction history appear together on one contact, so no customer has to tell their story twice.
Cross-channel history on one contact
Customers never repeat themselves
Agents see the context before replying
Team notes stay with the customer
Channel Orchestration in One Flow
A single engagement flow runs across WhatsApp, Instagram, live chat, and email without splitting the conversation.
One flow across every channel
Customers free to switch channels
No duplicated conversations
Team assignment follows the flow
Engagement Impact Measurement
The outcome of each interaction is broken down to its source and channel, so the AI contribution can be shown in numbers.
Results broken down by channel and source
AI contribution to conversion visible
Period-on-period comparison available
Reports ready for the management meeting
Why Businesses Choose Barantum for an AI Customer Engagement Platform
More than an engagement platform — there are credentials, apps, and hands-on guidance behind it.
Meta Business Partner
An official WhatsApp Business API partner, so your customer interactions run within Meta rules.
ISO 27001
Customer data security certified to an international standard.
Mobile app
Your team can monitor and respond to customer interactions from the iOS and Android apps.
24/7 Support
Onboarding guided until your engagement measurement is genuinely running.
Choose an AI Customer Engagement Platform Plan That Fits Your Business
Try every plan for free. Upgrade anytime, no complicated contracts.
Standard
The ideal solution for starting your omnichannel journey
- Integration of 1 WhatsApp number, 1 Facebook account, 1 Instagram account, 1 Telegram number, and 1 Line number
- Smart Chatbot Without Flow Limits. Automate your customer conversations during and outside working hours.
Exclusive to WhatsApp
*Implementation fees apply - Multi Admin Management
- Consumer Contact Data Management
Professional
More complete solution for interaction between Your business and Your customers.
- All Standard plan features with other additional features
- AI Agent
- Integration of 1 Live Chat account
- Workflow Management
Enterprise
Customizable solutions to suit Your business needs with a large number of customers
- All Professional package features with additional optional features
- On-Premise Solutions
- Dedicated Barantum Project Manager
- Support 24 Hours 7 Days
Trusted by 1000+ Businesses in Indonesia
How Barantum helps businesses to increase profits, time efficiency, and customer satisfaction
50%
Improved Customer Response
Barantum Omnichannel increases the productivity of the Oasis team in responding to customer inquiries from many channels.
Andri Dwi Yulianto
Customer Service Assistant Manager
PT Oasis Waters International
85%
Improved Call Center Performance
With the open & close ticket system, we know the percentage of cases handled to ensure maximum service.
Dian Melinda Arifin
Founder
PT Jackal Holidays
90%
Barantum Call Center: Simplifying BRINS Operations
Barantum was chosen as a vendor due to its targeted approach and explanation of features relevant to the operational needs of the BRINS call center.
Nuni Apriana
Project Staff
BRI Insurance
80%
Daily Team Activities Supported
Around 80% of our team’s daily activities are greatly supported, from lead management and tracking to team performance reports.
Aldias Restu Saputro
Edu Care National Coordinator
Sekolah Murid Merdeka
85%
Tada Complaints Are More Structured Using Barantum
Our complaint handling is based on incoming chats. Without a structured system, we cannot receive chats quickly.
Heni Nelawati
CLT & Purchasing Supervisor
Tada
85%
Customer Service Improvement
Barantum helps Rokue boost efficiency by 85% by preventing WhatsApp messages from piling up or being missed.
Inne Rettiani
Sales Marketing Manager
Rokue
Questions About the Barantum AI Customer Engagement Platform
An AI customer engagement platform unifies all customer interactions, runs some of them with AI, and measures their impact in one place.
A chat app stops at sending messages. An engagement platform keeps customer context, orchestrates the interaction flow across channels, and reports the result of each one.
Conversation history from every channel, contact data, and team activity are brought together on one customer profile, so the whole team sees the same picture.
AI handles interactions according to the rules and conditions you define, then passes the conversation to your team once the handover criteria are met.
The outcome of each interaction is broken down by channel and source, showing which ones produce prospects and how much the AI contributed.
Yes. The team can take over at any time, and you decide the limits of what AI may do in each interaction flow.
No. Interaction rules and flows are built from the dashboard without writing code, and can be changed yourself as needs shift.
Pricing is per user and can grow as your team grows. See the pricing page for details, or contact our consultant for a calculation based on your needs.
Ready to Run an AI Customer Engagement Platform You Can Measure?
Unified interaction data, context in every conversation, and impact you can measure. Try it free, no credit card needed.
No credit card, quick setup, local Indonesian support
