Meta Business Partner
WhatsApp API OfficialBest Call Center App,
Efficient & Reliable for Your Business
Barantum delivers the best call center app with automatic call distribution, realtime agent monitoring, and significant operational cost efficiency for Indonesian businesses.
- 5-minute setup
- WhatsApp support 24/7
- Indonesian local server
Why Is Your Call Center Underperforming?
Without the right call center app, your team's operations remain inefficient and costs continue to rise.
Operator Costs Keep Rising
Many agents sit idle while costs keep running. Without a proper distribution system, your call center budget is hard to manage and ROI is difficult to measure.
Uneven Call Distribution
Some agents are overloaded while others are idle. Without automatic routing, customer wait times increase and service satisfaction drops significantly.
Agent Monitoring Is Difficult
Managers cannot monitor agent performance in realtime. Performance data is scattered, making service evaluation and improvement slow and ineffective.
1 Call Center App for All Your Needs
Barantum integrates automatic distribution, realtime monitoring, and agent management into one easy-to-use call center platform.
Automatic & Intelligent Call Distribution
Barantum's ACD (Automatic Call Distribution) system routes every call to the most suitable agent based on skill, availability, and queue priority.
Routing based on agent skill and availability
Structured call queues with priority settings
Interactive IVR for customer self-service
Automatic transfer to the next available agent
Realtime Agent Performance Monitoring
Barantum's realtime dashboard gives you full visibility into each agent's performance, call duration, resolution rate, and SLA — all in one screen.
Live dashboard monitoring for all active agents
Automated daily and weekly performance reports
Call recordings for quality evaluation
Automatic alerts when SLA is at risk
Significant Call Center Cost Efficiency
With data-driven workforce optimization, Barantum helps your business cut call center operational costs significantly without sacrificing service quality.
Workforce management powered by realtime data
Reduce agent idle time with smart distribution
One platform replaces multiple separate tools
Scalable — add agents without heavy infrastructure
Full CRM & Omnichannel Integration
Every call is automatically synced with Barantum's CRM. Agents get complete customer context before answering a call, enabling more personalized service.
Customer interaction history synced automatically
Connect call center with WhatsApp, email & chat
Call notes go directly into the CRM
Automatic follow-up triggered after each call
Advantages of Barantum Call Center App
Trusted by 2,000+ Indonesian businesses, Barantum delivers a call center app with leading technology and full support from an expert team.
Reliable & Secure Technology
Servers in Indonesia, end-to-end encryption, and 99.9% uptime ensure your call center operations run without disruption.
Easy-to-Use Interface
An intuitive interface allows agents and managers to become productive immediately without lengthy technical training.
Integrates with 15+ Channels
Connect your call center with WhatsApp, email, live chat, Instagram, and many more platforms within a single unified ecosystem.
24/7 Customer Support
Barantum's support team is ready to help whenever needed. Guided onboarding, fast implementation, and round-the-clock technical assistance.
Best Call Center App Packages Starting from Rp897,000/user/month
Standard
For all types of businesses. Solutions for medium-sized businesses with low phone activity.
- Custom Queue Flow
- Open API Call Standard Access
- Incoming Phone Notifications Via Desktop
- Recording Module With 1 GB Storage / User
Professional
For all types of businesses. Solutions for medium-sized businesses and medium-sized phone calls
- Wallboard Real Time Inbound and / or Outbound
- Predictive Dialer
- Recording Module with 2 GB / User Storage
- Customer Satisfaction Survey Module
Enterprise
For all types of businesses. Solutions for large scale businesses with large amounts of phone activity.
- On-Premise Solutions
- Module Recording With More Than 2 GB / User Storage
- Barantum Account Manager Dedicated to You
- Support 24 Hours 7 Days
Trusted by 1000+ Businesses in Indonesia
How Barantum helps businesses to increase profits, time efficiency, and customer satisfaction
50%
Improved Customer Response
Barantum Omnichannel increases the productivity of the Oasis team in responding to customer inquiries from many channels.
Andri Dwi Yulianto
Customer Service Assistant Manager
PT Oasis Waters International
85%
Improved Call Center Performance
With the open & close ticket system, we know the percentage of cases handled to ensure maximum service.
Dian Melinda Arifin
Founder
PT Jackal Holidays
90%
Barantum Call Center: Simplifying BRINS Operations
Barantum was chosen as a vendor due to its targeted approach and explanation of features relevant to the operational needs of the BRINS call center.
Nuni Apriana
Project Staff
BRI Insurance
90%
PKS Services Accelerate Faster with Barantum
Approximately 90% we feel that with the Barantum system it can help us in conveying information, policies, and statements of the Party to the public.
Dina Hanifa
Staff Digital Service Center
Partai Keadilan Sejahtera
85%
Tada Complaints Are More Structured Using Barantum
Our complaint handling is based on incoming chats. Without a structured system, we cannot receive chats quickly.
Heni Nelawati
CLT & Purchasing Supervisor
Tada
85%
Customer Service Improvement
Barantum helps Rokue boost efficiency by 85% by preventing WhatsApp messages from piling up or being missed.
Inne Rettiani
Sales Marketing Manager
Rokue
Frequently Asked Questions
A call center app is a software platform that helps businesses manage inbound and outbound calls centrally.
The best call center apps, like Barantum, include:
• Automatic distribution
• Realtime monitoring
• Call recording
• CRM integration
All features designed to improve your team's operational efficiency.
Barantum's ACD (Automatic Call Distribution) system intelligently routes every incoming call to the most suitable agent based on:
• Skill
• Availability
• Queue
This process is fully automatic without manual intervention, reducing customer wait times and helping agents work more efficiently.
Yes, Barantum provides a realtime monitoring dashboard showing:
• Each agent's status
• Call duration
• Calls handled
• Resolution rate
Managers can oversee the entire call center operation from a single screen and receive automated periodic reports.
Yes, Barantum's call center app is fully integrated with Barantum's CRM module.
Every call is automatically logged in the customer's history, giving agents:
• Full context before answering
• Structured follow-up capabilities
Barantum offers subscription packages starting from IDR 897,000 per month for the Standard plan.
Pricing may vary depending on:
• Number of agents
• Required features
• Chosen package
Contact our team for a custom quote tailored to your business needs.
Yes, Barantum supports IVR which allows customers to select the service they need before being connected to an agent.
IVR helps:
• Reduce agent workload for common queries
• Improve customer satisfaction through fast self-service options
Yes, all calls can be automatically recorded by the Barantum system.
Call recordings can be used for:
• Service quality evaluation
• New agent training
• Compliance documentation
Recordings are stored securely and can be accessed at any time.
Barantum is designed for businesses of all sizes, from SMEs to enterprises.
Its scalable architecture allows you to:
• Add agents as your business grows
• Add features without switching platforms
Standard, Professional, and Enterprise packages are available to fit your needs.
Start the Best Call Center App Today
Contact Barantum's team and get a live demo of how our call center app helps your business operate more efficiently, measurably, and cost-effectively.
No credit card, quick setup, local Indonesian support
