Meta Business Partner
WhatsApp API OfficialBest Customer Service App,
Centralized Tickets & Automatic SLA
Barantum delivers the best customer service app with a centralized ticket system, automatic SLA, smart escalation, and real-time team performance monitoring for businesses in Indonesia.
- 5-minute setup
- WhatsApp support 24/7
- Indonesian local server
Why Is Your Customer Service Not Performing Optimally?
Without the right customer service app, complaints pile up, response times lag, and team performance becomes impossible to measure.
Complaints Scattered & Tickets Disorganized
Customer complaints arrive from multiple channels with no unified system to manage them. Tickets scattered across email, WhatsApp, and chat are difficult to track and easy to miss.
Slow Response & Unclear Escalation
Without SLA and clear escalation rules, tickets pile up without timely handling. Customers wait too long, increasing churn risk and lowering service satisfaction scores.
Team Performance Difficult to Monitor
Managers cannot monitor workloads, response times, and ticket resolution rates in real time. Agent performance evaluation becomes subjective and service improvements move slowly.
1 Customer Service App for All Your Needs
Barantum integrates all customer complaint channels into one platform with a centralized ticket system, automatic SLA, and comprehensive team performance analytics.
Centralized Ticket System from All Channels
Complaints from WhatsApp, email, live chat, phone, and social media flow into one centralized dashboard. No ticket gets missed — everything is managed neatly and systematically.
Omnichannel integration: WhatsApp, email, live chat, and social media
Single centralized inbox for all customer complaint tickets
Automatic ticket categorization and priority setting based on urgency
Complete customer interaction history in a single view
Automatic SLA for Faster Response Times
Set automatic response and resolution time targets for every ticket. The system sends notifications and alerts to agents and managers before SLA deadlines are breached.
Flexible SLA configuration based on ticket priority and type
Automatic agent notifications as SLA deadlines approach
Daily, weekly, and monthly SLA compliance reports
Automatic escalation to supervisor when SLA is near breach
Smart Ticket Escalation & Routing
Tickets are automatically routed to the most suitable agent or team based on skills, workload, and rules you define. No more confusing manual escalations.
Automatic ticket routing based on skill, load, and priority
Configurable multi-level escalation rules
Easy and fast ticket transfer between agents or teams
Internal notes for inter-team communication without customer visibility
Real-Time Team Performance Monitoring
A comprehensive analytics dashboard displays agent performance metrics, ticket resolution rates, average response times, and customer satisfaction trends in real time.
Real-time dashboard of workload and performance per agent
Automatic CSAT (Customer Satisfaction Score) and NPS reports
Complaint trend analysis to identify recurring issues
Export team performance reports for evaluation and coaching
Advantages of Barantum Customer Service App
Trusted by more than 2,000 businesses in Indonesia, Barantum stands as the best customer service app with proven technology that measurably improves customer satisfaction.
Complete Omnichannel Integration
All communication channels — WhatsApp, email, phone, live chat, Instagram, and Tokopedia — integrated into one centralized customer service platform.
Automatic SLA & Notifications
The automatic SLA system ensures every ticket is handled on time. Real-time notifications prevent response delays before customers feel neglected.
Automatic Escalation & Routing
Tickets are directed to the right agent automatically. Flexible escalation rules ensure no complaint is missed or handled by the wrong person.
In-Depth Performance Analytics
Monitor CS team performance in real time with complete reports: response time, resolution rate, CSAT, and complaint trends for data-driven decision making.
Customer Service App Pricing Plans Starting from Rp897,000/month
Try every plan for free. Upgrade anytime, no complicated contracts.
Standard
The ideal solution for starting your omnichannel journey
Minimum 1 year subscription
- Integration of 1 WhatsApp number, 1 Facebook account, 1 Instagram account, 1 Telegram number, and 1 Line number
- Chatbot Autoresponder based on working hours and outside working hours
- Customer Satisfaction Survey Module
- Internal FAQ Module
Professional
More complete solution for interaction between Your business and Your customers.
Minimum 1 year subscription
- All Standard plan features with other additional features
- Ticket Management + Bulk Tickets
- Scheduling message delivery
- 5 additional Custom Reports
- Priority Support
Enterprise
Customizable solutions to suit Your business needs with a large number of customers
- All Professional package features with additional optional features
- On-Premise Solutions
- Chatbot API Custom
- Dedicated Barantum Project Manager
- Dedicated Barantum Account Manager
Trusted by 1000+ Businesses in Indonesia
How Barantum helps businesses to increase profits, time efficiency, and customer satisfaction
50%
Improved Customer Response
Barantum Omnichannel increases the productivity of the Oasis team in responding to customer inquiries from many channels.
Andri Dwi Yulianto
Customer Service Assistant Manager
PT Oasis Waters International
85%
Improved Call Center Performance
With the open & close ticket system, we know the percentage of cases handled to ensure maximum service.
Dian Melinda Arifin
Founder
PT Jackal Holidays
90%
Barantum Call Center: Simplifying BRINS Operations
Barantum was chosen as a vendor due to its targeted approach and explanation of features relevant to the operational needs of the BRINS call center.
Nuni Apriana
Project Staff
BRI Insurance
90%
PKS Services Accelerate Faster with Barantum
Approximately 90% we feel that with the Barantum system it can help us in conveying information, policies, and statements of the Party to the public.
Dina Hanifa
Staff Digital Service Center
Partai Keadilan Sejahtera
85%
Tada Complaints Are More Structured Using Barantum
Our complaint handling is based on incoming chats. Without a structured system, we cannot receive chats quickly.
Heni Nelawati
CLT & Purchasing Supervisor
Tada
85%
Customer Service Improvement
Barantum helps Rokue boost efficiency by 85% by preventing WhatsApp messages from piling up or being missed.
Inne Rettiani
Sales Marketing Manager
Rokue
Frequently Asked Questions
Barantum's customer service app is an omnichannel platform that integrates all customer communication channels into one centralized ticket system.
Unlike a regular helpdesk, Barantum features:
• Automatic SLA
• Smart routing
• Real-time team performance monitoring
• Official WhatsApp integration as a Meta Official Business Solution Provider
Every customer complaint or inquiry from all channels (WhatsApp, email, live chat, phone) is automatically converted into a ticket and routed to one centralized inbox. Tickets are then categorized, prioritized, and directed to the right agent automatically based on rules you configure.
Yes, Barantum includes a fully configurable SLA (Service Level Agreement) feature. You can set first response and ticket resolution time targets. The system automatically sends notifications to agents and supervisors when SLA deadlines are approaching.
Absolutely. Barantum has configurable automatic escalation rules based on priority level, ticket type, or specific conditions. Tickets are automatically forwarded to senior agents or supervisors if not handled within the specified time, ensuring no complaint goes unaddressed.
Barantum supports multi-channel integration including:
• Official WhatsApp Business API
• Email
• Website live chat
• Facebook Messenger
• Instagram DM
• Line
• Telegram
• Phone integration (VoIP/Call Center)
All messages from these channels flow into one centralized inbox within the Barantum platform.
Barantum provides a real-time analytics dashboard showing key metrics such as tickets per agent, average response time, resolution rate, SLA compliance, and customer satisfaction score (CSAT). Reports can be filtered by time period and exported for team evaluation and coaching purposes.
Yes, Barantum has integrated the customer service module with CRM in one platform. Every ticket is directly linked to customer data in the CRM, so agents can view transaction history, previous interactions, and complete customer profiles without switching applications.
Barantum is designed for businesses of all sizes. SMEs can start with the Standard package which already includes basic ticket and SLA features, while enterprise businesses can leverage the Professional and Enterprise packages with advanced routing, deep analytics, and full customization for their operational needs.
Start the Best Customer Service App Today
Contact Barantum's team and get a live demo of how our best customer service app helps your business respond faster, more structured, and more measurably.
No credit card, quick setup, local Indonesian support
