Meta Business Partner
WhatsApp API OfficialChat Automation Software for Business
Automate chats without losing the human touch
Unite conversations from every channel, run automated replies that still read as personal, then measure the result for each chat flow.
- 5-minute setup
- WhatsApp support 24/7
- Indonesian local server
Why Does Chat Automation Stop at Faster Replies?
Conversations are already automated, but they are scattered across channels, identical for everyone, and their results are never really measured.
Customer Interactions Are Scattered
Conversations run separately on WhatsApp, Instagram, live chat, and email, so there is nowhere to see one customer full history.
Messages Are Not Personal Yet
Every customer receives the same message regardless of their history or stage, so response rates stay low and some find the message irrelevant.
AI Results Cannot Be Measured
AI is already replying, but no figure shows which conversations led to conversion and which ones made customers stop replying altogether.
Chat Automation Software Orchestrated by AI and Backed by Numbers
Four Barantum capabilities that make automated conversations feel personal and measurable at the same time.
AI Engagement Orchestration
AI decides who is contacted, when, and through which channel, based on each customer behaviour and stage.
Conversation sequence set automatically
Send timing follows customer behaviour
Escalation to an agent when needed
Rules changed without writing code
Message Personalisation
Message content adapts to each customer data and history, so automated conversations still read as if written for one person.
Names and details filled automatically
Content matches the customer stage
Segmentation based on behaviour
Not a uniform mass message
Cross-Channel Automation
One automation flow runs across WhatsApp, Instagram, live chat, and email at once, with history staying united on a single contact.
One flow for every channel
History united on one contact
Customers can switch channels
No duplicated conversations
Customer Engagement Analytics
Every automation flow carries its own numbers, showing which ones drive responses and which should be switched off.
Response measured per automation flow
Performance compared across channels
AI contribution to conversion visible
Reports ready to share with management
Why Businesses Choose Barantum for Chat Automation Software
More than a chat automation tool — there are credentials, apps, and hands-on guidance behind it.
Meta Business Partner
An official WhatsApp Business API partner, so your conversation automation runs within Meta rules.
ISO 27001
Customer data security certified to an international standard.
Mobile app
Your team can monitor and take over conversations from the iOS and Android apps.
24/7 Support
Onboarding guided until your automation flows are genuinely running.
Choose a Chat Automation Software Plan That Fits Your Business
Try every plan for free. Upgrade anytime, no complicated contracts.
Standard
The ideal solution for starting your omnichannel journey
- Integration of 1 WhatsApp number, 1 Facebook account, 1 Instagram account, 1 Telegram number, and 1 Line number
- Smart Chatbot Without Flow Limits. Automate your customer conversations during and outside working hours.
Exclusive to WhatsApp
*Implementation fees apply - Multi Admin Management
- Consumer Contact Data Management
Professional
More complete solution for interaction between Your business and Your customers.
- All Standard plan features with other additional features
- AI Agent
- Integration of 1 Live Chat account
- Workflow Management
Enterprise
Customizable solutions to suit Your business needs with a large number of customers
- All Professional package features with additional optional features
- On-Premise Solutions
- Dedicated Barantum Project Manager
- Support 24 Hours 7 Days
Trusted by 1000+ Businesses in Indonesia
How Barantum helps businesses to increase profits, time efficiency, and customer satisfaction
50%
Improved Customer Response
Barantum Omnichannel increases the productivity of the Oasis team in responding to customer inquiries from many channels.
Andri Dwi Yulianto
Customer Service Assistant Manager
PT Oasis Waters International
85%
Improved Call Center Performance
With the open & close ticket system, we know the percentage of cases handled to ensure maximum service.
Dian Melinda Arifin
Founder
PT Jackal Holidays
90%
Barantum Call Center: Simplifying BRINS Operations
Barantum was chosen as a vendor due to its targeted approach and explanation of features relevant to the operational needs of the BRINS call center.
Nuni Apriana
Project Staff
BRI Insurance
80%
Daily Team Activities Supported
Around 80% of our team’s daily activities are greatly supported, from lead management and tracking to team performance reports.
Aldias Restu Saputro
Edu Care National Coordinator
Sekolah Murid Merdeka
85%
Tada Complaints Are More Structured Using Barantum
Our complaint handling is based on incoming chats. Without a structured system, we cannot receive chats quickly.
Heni Nelawati
CLT & Purchasing Supervisor
Tada
85%
Customer Service Improvement
Barantum helps Rokue boost efficiency by 85% by preventing WhatsApp messages from piling up or being missed.
Inne Rettiani
Sales Marketing Manager
Rokue
Questions About Barantum Chat Automation Software
Chat automation software runs customer conversations automatically through rules and AI, from replying to incoming messages and following up to routing the conversation to an agent when needed.
An ordinary chatbot answers questions one at a time. Chat automation orchestrates the whole flow: who is contacted, when, through which channel, with content that adapts to each customer, and records the result.
The same automation flow can run on WhatsApp, Instagram, website live chat, and email, with conversation history staying united on a single customer contact.
Yes. Message content draws on customer data and history from the CRM, and each segment or stage can use different content so it never reads like a mass message.
Every automation flow has its own metrics, from messages delivered and replied to through to conversations that led to conversion, so the AI contribution is visible as numbers.
At any time. You can also set conditions that hand an automated conversation to an agent, for example when a customer asks about something outside the automation scope.
No. Flows are built from the dashboard without writing code, and the rules can be changed yourself whenever business needs shift.
The cost combines a per-user subscription with message rates for the channels you use. See the pricing page for details, or contact our consultant for a calculation based on your conversation volume.
Ready to Run Chat Automation Software You Can Actually Measure?
Interactions united across channels, flows orchestrated by AI, results measured. Try it free, no credit card needed.
No credit card, quick setup, local Indonesian support
