Meta Business Partner
WhatsApp API OfficialCloud PBX Software for Your Smart Business
Connect, manage, and grow from anywhere
An office phone system that runs in the cloud. Set up extensions, IVR, and call recording with no PBX hardware, all on one dashboard.
- 5-minute setup
- WhatsApp support 24/7
- Indonesian local server
Why Does the Office Phone System Become a Burden?
As long as the phone system depends on hardware in the office, every small change turns into cost and waiting time.
Physical PBX Is Expensive to Maintain
PBX hardware needs space, technicians, and regular servicing. Once it runs out of capacity, the only way forward is buying new hardware.
Remote Teams Struggle to Use the Office Number
Staff outside the office end up calling from personal numbers, so customers see an unfamiliar number and the call history is never recorded.
Adding an Extension Takes Too Long
One new employee means queuing for a technician, pulling cables, and configuring hardware, when all that is needed is a single internal number.
An Office Phone System Run From the Cloud
Four Barantum capabilities that stop your office phone system from depending on hardware.
Cloud PBX
The entire office phone system runs in the cloud, so there is no PBX hardware to buy, house, or maintain in your office.
No PBX hardware in the office
No recurring servicing costs
Capacity adjusts to your needs
Office numbers stay in one place
Virtual Extensions
Create, change, or remove extensions straight from the dashboard in minutes, without waiting for a technician.
New extensions live in minutes
Managed yourself from the dashboard
No cabling or new hardware
Flexible division and team mapping
Softphone for Remote Teams
Teams working outside the office make and receive calls through an app while still using the office number.
Call from a laptop or phone
Customers see the office number
Staff personal numbers stay private
Call history is still recorded
Call Integration With CRM
Every inbound and outbound call is linked to customer data, so agents know the context before they pick up.
Customer data appears as the phone rings
Call history saved on the contact
Call recordings available for review
Team performance reports in one dashboard
Why Businesses Choose Barantum for Cloud PBX Software
More than a phone system — there are credentials, apps, and hands-on guidance behind it.
Meta Business Partner
An official Meta partner for the WhatsApp Business API, so your customer channels run on legitimate rails.
ISO 27001
Customer data security certified to an international standard.
Mobile app
Your team can make and receive calls from the iOS and Android apps.
24/7 Support
Guidance from setting up extensions through to your phone system running.
Choose a Cloud PBX Software Plan That Fits Your Needs
Try every plan for free. Upgrade anytime, no complicated contracts.
Standard
The ideal solution for starting your omnichannel journey
- Integration of 1 WhatsApp number, 1 Facebook account, 1 Instagram account, 1 Telegram number, and 1 Line number
- Smart Chatbot Without Flow Limits. Automate your customer conversations during and outside working hours.
Exclusive to WhatsApp
*Implementation fees apply - Multi Admin Management
- Consumer Contact Data Management
Professional
More complete solution for interaction between Your business and Your customers.
- All Standard plan features with other additional features
- AI Agent
- Integration of 1 Live Chat account
- Workflow Management
Enterprise
Customizable solutions to suit Your business needs with a large number of customers
- All Professional package features with additional optional features
- On-Premise Solutions
- Dedicated Barantum Project Manager
- Support 24 Hours 7 Days
Trusted by 1000+ Businesses in Indonesia
How Barantum helps businesses to increase profits, time efficiency, and customer satisfaction
50%
Improved Customer Response
Barantum Omnichannel increases the productivity of the Oasis team in responding to customer inquiries from many channels.
Andri Dwi Yulianto
Customer Service Assistant Manager
PT Oasis Waters International
85%
Improved Call Center Performance
With the open & close ticket system, we know the percentage of cases handled to ensure maximum service.
Dian Melinda Arifin
Founder
PT Jackal Holidays
90%
Barantum Call Center: Simplifying BRINS Operations
Barantum was chosen as a vendor due to its targeted approach and explanation of features relevant to the operational needs of the BRINS call center.
Nuni Apriana
Project Staff
BRI Insurance
80%
Daily Team Activities Supported
Around 80% of our team’s daily activities are greatly supported, from lead management and tracking to team performance reports.
Aldias Restu Saputro
Edu Care National Coordinator
Sekolah Murid Merdeka
85%
Tada Complaints Are More Structured Using Barantum
Our complaint handling is based on incoming chats. Without a structured system, we cannot receive chats quickly.
Heni Nelawati
CLT & Purchasing Supervisor
Tada
85%
Customer Service Improvement
Barantum helps Rokue boost efficiency by 85% by preventing WhatsApp messages from piling up or being missed.
Inne Rettiani
Sales Marketing Manager
Rokue
Questions About Barantum Cloud PBX Software
Cloud PBX software is an office phone system run from the cloud instead of from PBX hardware in your office. Office numbers, extensions, call forwarding, and recordings are managed from a dashboard, then used by your team through a softphone app on a laptop or phone.
A conventional PBX requires physical hardware in the office along with its maintenance, while cloud PBX does not. Adding extensions, which normally means waiting for a technician, is something you do yourself in minutes from the dashboard.
Yes. The team uses a softphone on a laptop or phone, and outbound calls still show the office number, so staff personal numbers are never exposed to customers.
A new extension is created straight from the dashboard and can be used within minutes, with no cabling and no extra hardware installed in the office.
Yes. When the phone rings, customer data from the CRM appears on the agent screen, and the call history and recording are saved on that same contact.
Call recording is available and stored together with the contact history, so it can be reviewed for service quality evaluation or team training.
An office number already in use can usually be kept. Our team will check the condition of your number and your current provider before any porting begins.
Pricing is per user and can be increased at any time as your team grows. See the pricing page for package details, or contact our consultant for a calculation based on your agent count.
Ready to Run Your Office Phone Without PBX Hardware?
An office phone system with no PBX hardware, virtual extensions you add yourself, a softphone on the office number for remote teams, and calls connected to your CRM. Try it free, no credit card needed.
No credit card, quick setup, local Indonesian support
