Meta Business Partner
WhatsApp API OfficialCustomer Engagement Platform
One Platform for Every Customer Conversation
Organize, monitor, and personalize customer communication across WhatsApp, email, phone, and social media — all in one unified platform.
- 5-minute setup
- WhatsApp support 24/7
- Indonesian local server
Why Is Customer Communication So Often Ineffective?
Without a unified platform, customer communication is scattered and businesses only react instead of being proactive.
Communication Scattered Across Channels
Customer communication is scattered across many channels (WhatsApp, email, phone, social media) with nothing managing it all from one place.
Businesses Only React, Never Reach Out First
Businesses only respond when a customer complains or asks first — there's no effort to reach out or follow up proactively.
Hard to Measure Communication Effectiveness
It's hard to know whether customer communication is effective — response speed and satisfaction — because the data isn't connected.
Manage Every Customer Conversation in One Platform
From WhatsApp to email, organize and personalize customer communication with fully connected data.
One Platform for Every Communication Channel
Organize and monitor customer communication across WhatsApp, email, phone, and other channels in the same platform.
WhatsApp, email, and phone in one dashboard
Communication history stored in one customer profile
Teams can collaborate from the same platform
Connected to CRM data for full context
Scheduled Follow-Ups & Broadcasts
Send automated, scheduled messages or follow-ups — promo broadcasts, reminders, or drip messages — without sending them manually one by one.
Scheduled message broadcasts to many customers
Automatic reminders for periodic follow-ups
Drip messages to nurture customers
Sending schedule can be customized as needed
Personalization & Customer Satisfaction Reporting
Personalize messages based on customer data, then measure their effectiveness through satisfaction and response-speed reports.
Messages personalized using customer data in the CRM
Automatic customer satisfaction (CSAT) surveys
Response-speed reports per channel
Overall communication effectiveness dashboard
A Customer Engagement Platform Connected to CRM & Omnichannel
Hundreds of businesses use Barantum to build customer communication that's more proactive and measurable.
One Platform, Every Channel
No need to switch apps — manage WhatsApp, email, and phone from one place.
Integrated with Your CRM
Customer data and communication history are connected for more accurate personalization.
Measurable Reporting
Monitor customer satisfaction and communication effectiveness from the same dashboard.
24/7 Support
Barantum's support team is ready to help set up your customer engagement strategy.
Choose a Customer Engagement Platform Plan That Fits Your Business
Try every plan for free. Upgrade anytime, no complicated contracts.
Standard
For teams starting to manage customer and sales data in a structured way.
- Centralized contact & customer database
- Centralized customer database
- Mobile CRM app (iOS & Android)
- Basic sales reports & dashboard
- WhatsApp Business API integration
Professional
For sales teams that need automation, a visual pipeline, and full performance reports.
- Everything in Standard, plus:
- Visual pipeline & automated follow-up
- Real-time sales performance reports
- Custom reports & advanced analytics
- API integration with other systems
Enterprise
For enterprises with custom workflow and integration needs.
- Everything in Professional, plus:
- Custom workflow & approval
- Dedicated account manager
- Dedicated SLA & onboarding
Trusted by 1000+ Businesses in Indonesia
How Barantum helps businesses to increase profits, time efficiency, and customer satisfaction
50%
Improved Customer Response
Barantum Omnichannel increases the productivity of the Oasis team in responding to customer inquiries from many channels.
Andri Dwi Yulianto
Customer Service Assistant Manager
PT Oasis Waters International
85%
Improved Call Center Performance
With the open & close ticket system, we know the percentage of cases handled to ensure maximum service.
Dian Melinda Arifin
Founder
PT Jackal Holidays
85%
Customer Service Improvement
Barantum helps Rokue boost efficiency by 85% by preventing WhatsApp messages from piling up or being missed.
Inne Rettiani
Sales Marketing Manager
Rokue
Customer Engagement Platform FAQ
A customer engagement platform is a platform that helps businesses organize, monitor, and personalize all customer communication across channels in one place.
You can manage WhatsApp, email, phone, website live chat, and social media communication all from the same platform.
Yes. You can schedule broadcasts, reminders, and drip messages without sending them manually one by one.
The platform provides response-speed reports and customer satisfaction (CSAT) surveys to measure how effective your communication is.
Yes. Messages can be automatically personalized based on customer data stored in the CRM.
Very much so. This platform is built for businesses that want to unify communication from multiple channels in one place.
Build More Proactive Customer Communication with Barantum's Customer Engagement Platform
Try Barantum's customer engagement platform and manage every customer conversation from one place.
No credit card, quick setup, local Indonesian support
