Meta Business Partner
WhatsApp API OfficialCustomer Engagement Software for Modern Businesses
Connect with customers across every channel
Unite your customer interaction data, send messages that suit each segment, then see who actually stays through the retention report.
- 5-minute setup
- WhatsApp support 24/7
- Indonesian local server
Why Do Long-Time Customers Quietly Drift?
Interaction data sits in many places, every campaign says the same thing to everyone, and no figure shows who is actually staying.
Engagement Data Is Scattered
Purchase history, conversations, and campaign responses live in different systems, so no one ever sees the full picture of a single customer.
Campaigns Are Still Generic
Every customer gets the same offer regardless of their history or needs, so over time the messages are simply ignored.
Retention Is Hard to Lift
Nothing shows who is starting to drift or when they should be approached, so long-time customers leave before anyone can hold them.
Customer Engagement Software That Keeps Customers Coming Back
Four Barantum capabilities that turn customer data into interactions that are relevant and measurable.
Customer Engagement Software
Every customer interaction from sales, service, and conversations gathers in one place as the basis for each approach.
Purchase history, chats, and tickets on one profile
Sales and service teams see exactly the same data
The latest activity per customer is visible at once
No more records known to only one person
Segmentation and Personalisation
Customers are grouped by industry, value, and interaction history, and the message then adapts to each of those groups.
Segments built from industry, value, and customer stage
Message content adapts to each recipient record
Offers differ for new and long-standing customers
Segments refresh automatically as the data changes
Campaign Automation
Campaigns run on schedule and on customer behaviour, with nothing sent one by one by your team.
Send schedules are set once and then run themselves
Follow-up triggers automatically on the recipient response
The status of each send is tracked in a single list
Anyone who has responded stops receiving repeats
Retention and Engagement Reporting
Campaign results and customer satisfaction read together in one report, showing what actually keeps customers around.
CSAT and NPS scores are collected automatically
Responses per segment compare in a single view
Period-on-period change is clear without manual work
Reports can be exported for your review meetings
Why Businesses Choose Barantum for Customer Engagement Software
More than a message sender - there are credentials, apps, and hands-on support behind it.
Meta Business Partner
An official WhatsApp Business API partner, so your customer outreach runs on legitimate rails.
ISO 27001
Customer data secured to an international standard.
Mobile app
Your team can check history and campaign results from the iOS & Android app.
24/7 support
Guided onboarding until your segments and campaigns are running.
Choose a Customer Engagement Software Plan That Fits Your Needs
Try every plan for free. Upgrade anytime, no complicated contracts.
Standard
The ideal solution for starting your omnichannel journey
- Integration of 1 WhatsApp number, 1 Facebook account, 1 Instagram account, 1 Telegram number, and 1 Line number
- Smart Chatbot Without Flow Limits. Automate your customer conversations during and outside working hours.
Exclusive to WhatsApp
*Implementation fees apply - Multi Admin Management
- Consumer Contact Data Management
Professional
More complete solution for interaction between Your business and Your customers.
- All Standard plan features with other additional features
- AI Agent
- Integration of 1 Live Chat account
- Workflow Management
Enterprise
Customizable solutions to suit Your business needs with a large number of customers
- All Professional package features with additional optional features
- On-Premise Solutions
- Dedicated Barantum Project Manager
- Support 24 Hours 7 Days
Trusted by 1000+ Businesses in Indonesia
How Barantum helps businesses to increase profits, time efficiency, and customer satisfaction
50%
Improved Customer Response
Barantum Omnichannel increases the productivity of the Oasis team in responding to customer inquiries from many channels.
Andri Dwi Yulianto
Customer Service Assistant Manager
PT Oasis Waters International
85%
Improved Call Center Performance
With the open & close ticket system, we know the percentage of cases handled to ensure maximum service.
Dian Melinda Arifin
Founder
PT Jackal Holidays
90%
Barantum Call Center: Simplifying BRINS Operations
Barantum was chosen as a vendor due to its targeted approach and explanation of features relevant to the operational needs of the BRINS call center.
Nuni Apriana
Project Staff
BRI Insurance
80%
Daily Team Activities Supported
Around 80% of our team’s daily activities are greatly supported, from lead management and tracking to team performance reports.
Aldias Restu Saputro
Edu Care National Coordinator
Sekolah Murid Merdeka
85%
Tada Complaints Are More Structured Using Barantum
Our complaint handling is based on incoming chats. Without a structured system, we cannot receive chats quickly.
Heni Nelawati
CLT & Purchasing Supervisor
Tada
85%
Customer Service Improvement
Barantum helps Rokue boost efficiency by 85% by preventing WhatsApp messages from piling up or being missed.
Inne Rettiani
Sales Marketing Manager
Rokue
Questions About Barantum Customer Engagement Software
Customer engagement software gathers every customer interaction in one place, then uses it to build segments, send relevant messages, and measure the effect on retention.
A broadcast tool only sends the same message to many numbers. Here the content adapts to each segment and history, and the outcome reads as a retention figure rather than just a delivery count.
Purchase history, conversations from every channel, service tickets, and campaign responses gather on a single customer profile, so the whole team sees the same picture.
Segments are built from industry, transaction value, customer stage, and interaction history. They refresh automatically as customer data changes, so nothing needs re-filtering each time.
They can. Message content adapts to each recipient record, and offers for new customers can differ from those for long-standing ones.
The report combines campaign results with CSAT and NPS scores, then compares responses between segments and between periods, showing what genuinely keeps customers around.
Engagement runs on the same Barantum CRM, so sales and service data already share one source. For other systems, integration is available through the API.
Most businesses go live within days. The Barantum team guides you through unifying data, building segments, and testing the first campaign until it is ready to run.
Ready to Run Customer Engagement Software in Your Business?
Customer data united, messages that fit, and the effect on retention in plain view. Try it free, no credit card needed.
No credit card, quick setup, local Indonesian support
