Meta Business Partner
WhatsApp API OfficialMultichannel Engagement Platform That Drives Growth
Turn every conversation into an opportunity
Run a single campaign across WhatsApp, email, and social media at once, then read all of the results together on one engagement dashboard.
- 5-minute setup
- WhatsApp support 24/7
- Indonesian local server
Why Does Every Channel Run on Its Own?
The message differs per channel, the customer journey breaks on every switch, and the results can never be added up.
Campaigns Are Inconsistent Across Channels
Each channel is managed separately with its own material and schedule, so customers receive different messages from the very same business.
The Customer Journey Is Fragmented
A customer moves from an ad to WhatsApp and then to email, but every switch is treated as a fresh start because the history does not follow.
Engagement Results Never Come Together
Every channel keeps its own report, so there is no single figure showing which campaign actually worked.
A MultiChannel Engagement Platform That Unifies Campaigns and Results
Four Barantum capabilities that keep engagement pulling in one direction across every channel, measured on one dashboard.
MultiChannel Campaigns
One campaign is prepared once and then runs to WhatsApp, email, and social media with matching material and timing.
Material and schedule are set once for every channel
The status of each send appears in a single list
Campaigns can be scheduled or launched right away
Reach per channel is recorded cleanly for each campaign
Customer Segmentation
Customers are grouped by tag, industry, and interaction history, so each segment receives a message that is relevant to it.
Segments are built from tags, industry, and profile data
Recipient lists filter automatically as a campaign is built
Interaction history also informs how groups are formed
One customer never receives duplicate messages across segments
Per-Channel Automation
Each channel carries its own automation rules, yet all of them still run inside the same campaign flow.
WhatsApp, Instagram, email, live chat, and marketplaces connect
Reply rules are set per channel to suit its character
Connection status for every channel is watched from one page
Follow-up runs automatically without switching apps
Central Engagement Dashboard
Results from every channel are gathered on one dashboard, making it clear which channel actually produces the most.
Each channel contribution appears on a single chart
Prospect counts per source are calculated automatically
Period comparisons are ready without manual work
Reports can be exported for team meetings
Why Businesses Choose Barantum for a MultiChannel Engagement Platform
More than a campaign sender - there are credentials, apps, and hands-on support behind it.
Meta Business Partner
An official WhatsApp Business API partner, so your campaigns run on legitimate rails.
ISO 27001
Customer data secured to an international standard.
Mobile app
Your team can track campaign results from the iOS & Android app.
24/7 support
Guided onboarding until your first campaign is genuinely running.
Choose a MultiChannel Engagement Platform Plan That Fits Your Needs
Try every plan for free. Upgrade anytime, no complicated contracts.
Standard
The ideal solution for starting your omnichannel journey
- Integration of 1 WhatsApp number, 1 Facebook account, 1 Instagram account, 1 Telegram number, and 1 Line number
- Smart Chatbot Without Flow Limits. Automate your customer conversations during and outside working hours.
Exclusive to WhatsApp
*Implementation fees apply - Multi Admin Management
- Consumer Contact Data Management
Professional
More complete solution for interaction between Your business and Your customers.
- All Standard plan features with other additional features
- AI Agent
- Integration of 1 Live Chat account
- Workflow Management
Enterprise
Customizable solutions to suit Your business needs with a large number of customers
- All Professional package features with additional optional features
- On-Premise Solutions
- Dedicated Barantum Project Manager
- Support 24 Hours 7 Days
Trusted by 1000+ Businesses in Indonesia
How Barantum helps businesses to increase profits, time efficiency, and customer satisfaction
50%
Improved Customer Response
Barantum Omnichannel increases the productivity of the Oasis team in responding to customer inquiries from many channels.
Andri Dwi Yulianto
Customer Service Assistant Manager
PT Oasis Waters International
85%
Improved Call Center Performance
With the open & close ticket system, we know the percentage of cases handled to ensure maximum service.
Dian Melinda Arifin
Founder
PT Jackal Holidays
90%
Barantum Call Center: Simplifying BRINS Operations
Barantum was chosen as a vendor due to its targeted approach and explanation of features relevant to the operational needs of the BRINS call center.
Nuni Apriana
Project Staff
BRI Insurance
80%
Daily Team Activities Supported
Around 80% of our team’s daily activities are greatly supported, from lead management and tracking to team performance reports.
Aldias Restu Saputro
Edu Care National Coordinator
Sekolah Murid Merdeka
85%
Tada Complaints Are More Structured Using Barantum
Our complaint handling is based on incoming chats. Without a structured system, we cannot receive chats quickly.
Heni Nelawati
CLT & Purchasing Supervisor
Tada
85%
Customer Service Improvement
Barantum helps Rokue boost efficiency by 85% by preventing WhatsApp messages from piling up or being missed.
Inne Rettiani
Sales Marketing Manager
Rokue
Questions About the Barantum MultiChannel Engagement Platform
A multichannel engagement platform runs customer communication across many channels from one place, from preparing a campaign and filtering the recipient segment to running automation and reading the results on one dashboard.
WhatsApp, Instagram, Facebook, Telegram, email, website live chat, and marketplaces such as Tokopedia and TikTok Shop can all be connected and run inside the same campaign.
Blasting per channel is prepared separately and counted separately. Here one campaign is prepared once, the segment is the same, and all the results are added up in a single report.
Segments are built from tags, industry, profile data, and interaction history. Recipient lists filter automatically as the campaign is created, so you never copy data by hand.
Yes. Every interaction is stored on one customer profile, so when someone moves from an ad to WhatsApp and then to email, your team still sees one unbroken journey.
It can. Each channel has its own automation rules to suit its character and policy, while all of them stay inside the single campaign flow you designed.
Each channel contribution, prospect counts per source, and period-on-period comparisons appear in one view. Reports can be exported when your team meeting needs them.
Most businesses go live within days. The Barantum team guides you through connecting channels, building segments, and testing the first campaign until it is ready to run.
Ready to Run a MultiChannel Engagement Platform in Your Business?
Campaigns aligned on every channel, clear segments, results visible on one dashboard. Try it free, no credit card needed.
No credit card, quick setup, local Indonesian support
