Meta Business Partner
WhatsApp API OfficialMultichannel Messaging Platform for Customer Communication
Connect with customers across every channel
WhatsApp, Instagram, email, and live chat all land in one inbox, then route automatically to whichever agent is available right then.
- 5-minute setup
- WhatsApp support 24/7
- Indonesian local server
Why Are Incoming Messages So Hard to Control?
Every messaging app stands alone, chat history never gathers in one place, and who answers depends on who happens to be free.
Messaging Apps Stand Alone
Your team keeps WhatsApp, Instagram, email, and live chat open in separate windows, so a message always slips through when switching between them.
Chat History Is Not Centralised
Older conversations stay behind in each separate app, so the next agent asks again about something that was already answered yesterday.
Messages Are Distributed Inconsistently
Who handles which message depends on who happens to be free, so the workload is uneven between agents and some chats are never picked up.
A MultiChannel Messaging Platform That Unites Every Incoming Message
Four Barantum capabilities that let one team handle messages from any channel in good order.
MultiChannel Messaging
Every messaging channel connects into one system, so your team never switches apps just to send a reply.
WhatsApp, Instagram, Facebook, Telegram, email, and live chat
Marketplaces such as Tokopedia and TikTok Shop connect too
Connection status for every channel is watched from one page
New channels are added without changing how the team works
Central Inbox
All incoming messages gather in one list, each marked with the channel it came from and how far it has been handled.
One list for every connected channel
Open, Pending, and Done statuses are visible at a glance
Search contacts and message content in a single field
Priority markers help the team pick what comes first
Automatic Message Routing
Messages are shared out automatically to available agents by rule, not by whoever happens to open them first.
Even distribution that follows each agent workload
Rules are set per channel or per type of message
Unanswered messages move on to another agent
Each agent workload is visible for a supervisor to review
Customer History in the CRM
Every conversation attaches to the customer profile in the CRM, so whichever agent picks it up sees the same history.
Chat content is stored on a single customer profile
The CRM panel sits alongside the conversation
Handling status and timings are recorded automatically
Conversation history can be exported when needed
Why Businesses Choose Barantum for a MultiChannel Messaging Platform
More than a way to merge chat apps - there are credentials, apps, and hands-on support behind it.
Meta Business Partner
An official WhatsApp Business API partner, so your messaging channels run on legitimate rails.
ISO 27001
Customer conversation data secured to an international standard.
Mobile app
Your team can reply from the iOS & Android app while away from the office.
24/7 support
Guided onboarding until every one of your channels is properly connected.
Choose a MultiChannel Messaging Platform Plan That Fits Your Needs
Try every plan for free. Upgrade anytime, no complicated contracts.
Standard
The ideal solution for starting your omnichannel journey
- Integration of 1 WhatsApp number, 1 Facebook account, 1 Instagram account, 1 Telegram number, and 1 Line number
- Smart Chatbot Without Flow Limits. Automate your customer conversations during and outside working hours.
Exclusive to WhatsApp
*Implementation fees apply - Multi Admin Management
- Consumer Contact Data Management
Professional
More complete solution for interaction between Your business and Your customers.
- All Standard plan features with other additional features
- AI Agent
- Integration of 1 Live Chat account
- Workflow Management
Enterprise
Customizable solutions to suit Your business needs with a large number of customers
- All Professional package features with additional optional features
- On-Premise Solutions
- Dedicated Barantum Project Manager
- Support 24 Hours 7 Days
Trusted by 1000+ Businesses in Indonesia
How Barantum helps businesses to increase profits, time efficiency, and customer satisfaction
50%
Improved Customer Response
Barantum Omnichannel increases the productivity of the Oasis team in responding to customer inquiries from many channels.
Andri Dwi Yulianto
Customer Service Assistant Manager
PT Oasis Waters International
85%
Improved Call Center Performance
With the open & close ticket system, we know the percentage of cases handled to ensure maximum service.
Dian Melinda Arifin
Founder
PT Jackal Holidays
90%
Barantum Call Center: Simplifying BRINS Operations
Barantum was chosen as a vendor due to its targeted approach and explanation of features relevant to the operational needs of the BRINS call center.
Nuni Apriana
Project Staff
BRI Insurance
80%
Daily Team Activities Supported
Around 80% of our team’s daily activities are greatly supported, from lead management and tracking to team performance reports.
Aldias Restu Saputro
Edu Care National Coordinator
Sekolah Murid Merdeka
85%
Tada Complaints Are More Structured Using Barantum
Our complaint handling is based on incoming chats. Without a structured system, we cannot receive chats quickly.
Heni Nelawati
CLT & Purchasing Supervisor
Tada
85%
Customer Service Improvement
Barantum helps Rokue boost efficiency by 85% by preventing WhatsApp messages from piling up or being missed.
Inne Rettiani
Sales Marketing Manager
Rokue
Questions About the Barantum MultiChannel Messaging Platform
A multichannel messaging platform gathers messages from many apps into one inbox, shares them out to agents by rule, then stores the whole history on the customer profile in the CRM.
WhatsApp, Instagram, Facebook, Telegram, email, website live chat, and marketplaces such as Tokopedia and TikTok Shop can all feed the same inbox.
No. Every message is read and answered from one page, so nobody switches windows and no chat is lost while moving between apps.
Routing rules assign messages to available agents and take each agent workload into account. Anything left unanswered within your time limit moves on to another agent.
Yes. Every conversation attaches to one customer profile in the CRM, so the next agent to pick it up immediately sees what has already been discussed.
The number of agents follows the plan you use and can grow with your team. Every agent works on the same inbox without overwriting one another.
Yes. The number you already use can be registered to the WhatsApp Business API, and the Barantum team guides you through the migration.
Most businesses go live within days. The Barantum team guides you through connecting channels, setting routing rules, and training the team until the inbox is ready.
Ready to Run a MultiChannel Messaging Platform in Your Business?
Every message in one inbox, routed automatically, history kept in the CRM. Try it free, no credit card needed.
No credit card, quick setup, local Indonesian support
