Meta Business Partner
WhatsApp API OfficialBest Omnichannel Chat,
1 Inbox for All Channels
Barantum delivers the best omnichannel chat platform with a unified inbox. Manage all conversations from WhatsApp, Instagram, Telegram, and 15+ other channels without switching apps.
- 5-minute setup
- WhatsApp support 24/7
- Indonesian local server
Is Your CS Team Facing These Challenges?
Without the right omnichannel chat platform, your team works harder but delivers less.
Juggling Multiple Apps at Once
CS agents must switch between WhatsApp, Instagram, Telegram, and more. Operations are inefficient and important messages are easily missed in the chaos.
Piling Chats & Slow Response Times
Messages from multiple channels pile up without clear prioritization. Customers wait too long, satisfaction drops, and conversion opportunities are lost.
Missed Follow-ups, No Auto Distribution
Without automated chat distribution, agents handle everything manually. Follow-ups are missed because there is no centralized conversation tracking system to rely on.
1 Omnichannel Chat Platform for Everything
Barantum integrates all your business communication channels into one unified inbox with intelligent automatic chat distribution.
1 Unified Inbox for All Channels
Integrate WhatsApp, Instagram, Telegram, Live Chat, and more into one omnichannel chat dashboard. No more app switching — everything is in one place.
Receive all chats from 15+ channels in 1 unified view
No need to switch apps — one platform handles everything
Complete conversation history stored in every customer profile
Auto message prioritization based on urgency and wait time
Automatic Chat Distribution to the Right Agent
Auto-assign incoming chats to available agents based on routing rules you define. No more unattended chats or overloaded agents.
Auto-assign chats to agents based on real-time availability
Smart routing by team, department, or language
Load balancing to prevent agent overload
Automatic escalation to supervisors for high-priority cases
Chatbot & Auto Replies Around the Clock
Handle common customer questions automatically at any time, even outside business hours. Barantum's chatbot works non-stop for your business.
Keyword or AI-based chatbot for instant 24/7 responses
Quick reply templates for frequently repeated questions
Seamless bot-to-human handover when needed
Real-time agent notifications for new incoming messages
Analytics & CS Team Performance Reports
Monitor your CS team's performance in real time with a comprehensive reporting dashboard. Identify bottlenecks and continuously improve customer service quality.
Reports on chat volume, average response time, and resolution rate
Track individual agent performance metrics
Identify which omnichannel channels have the highest chat volume
Export reports for weekly and monthly team reviews
The Best Omnichannel Chat for Indonesian Businesses
Over 2,000 businesses across Indonesia trust Barantum as their best omnichannel chat solution to optimize customer service operations.
Most Complete Channel Integration
WhatsApp Business API, Instagram DM, Telegram, Line, Facebook Messenger, Live Chat, and 15+ channels are all connected in one omnichannel chat platform.
Auto Distribution Without Complex Setup
Auto-assign chats to agents works from day one, without complex technical configurations or a dedicated IT team.
Scalable for Large Teams
From 2 agents to hundreds of agents, Barantum grows with your business without hidden costs or performance degradation.
Local Support Team 24/7
Barantum's support team is Indonesia-based, ready to assist at any time to ensure your omnichannel operations run at peak performance.
Omnichannel Chat Subscription Plans Starting from Rp897,000/month
Try every plan for free. Upgrade anytime, no complicated contracts.
Standard
The ideal solution for starting your omnichannel journey
- Integration of 1 WhatsApp number, 1 Facebook account, 1 Instagram account, 1 Telegram number, and 1 Line number
- Smart Chatbot Without Flow Limits. Automate your customer conversations during and outside working hours.
Exclusive to WhatsApp
*Implementation fees apply - Multi Admin Management
- Consumer Contact Data Management
Professional
More complete solution for interaction between Your business and Your customers.
- All Standard plan features with other additional features
- AI Agent
- Integration of 1 Live Chat account
- Workflow Management
Enterprise
Customizable solutions to suit Your business needs with a large number of customers
- All Professional package features with additional optional features
- On-Premise Solutions
- Dedicated Barantum Project Manager
- Support 24 Hours 7 Days
Trusted by 1000+ Businesses in Indonesia
How Barantum helps businesses to increase profits, time efficiency, and customer satisfaction
50%
Improved Customer Response
Barantum Omnichannel increases the productivity of the Oasis team in responding to customer inquiries from many channels.
Andri Dwi Yulianto
Customer Service Assistant Manager
PT Oasis Waters International
85%
Improved Call Center Performance
With the open & close ticket system, we know the percentage of cases handled to ensure maximum service.
Dian Melinda Arifin
Founder
PT Jackal Holidays
90%
Barantum Call Center: Simplifying BRINS Operations
Barantum was chosen as a vendor due to its targeted approach and explanation of features relevant to the operational needs of the BRINS call center.
Nuni Apriana
Project Staff
BRI Insurance
90%
PKS Services Accelerate Faster with Barantum
Approximately 90% we feel that with the Barantum system it can help us in conveying information, policies, and statements of the Party to the public.
Dina Hanifa
Staff Digital Service Center
Partai Keadilan Sejahtera
85%
Tada Complaints Are More Structured Using Barantum
Our complaint handling is based on incoming chats. Without a structured system, we cannot receive chats quickly.
Heni Nelawati
CLT & Purchasing Supervisor
Tada
85%
Customer Service Improvement
Barantum helps Rokue boost efficiency by 85% by preventing WhatsApp messages from piling up or being missed.
Inne Rettiani
Sales Marketing Manager
Rokue
Frequently Asked Questions
The best omnichannel chat platform integrates all communication channels such as WhatsApp, Instagram, and Telegram into one unified inbox. With Barantum, your team responds to all chats from multiple channels without switching apps, making operations more efficient and ensuring no messages are missed.
Barantum supports more than 15 communication channels, including:
• WhatsApp Business API
• Instagram DM
• Telegram
• Line
• Facebook Messenger
• Website Live Chat
All channels are connected in one centralized omnichannel chat dashboard for your team's convenience.
Barantum's auto-assign feature distributes each incoming chat automatically to an available agent based on routing rules you define — by team, department, language, or working hours. The load balancing system ensures no agent is overloaded.
Yes. Barantum provides a chatbot feature that can handle common questions automatically 24/7. When a customer needs further assistance, the chatbot seamlessly hands over to a human agent without the customer needing to repeat their information.
Barantum provides a comprehensive analytics dashboard showing chat volume, average response time, resolution rate, and individual agent performance. Reports can be exported for periodic team reviews.
Barantum offers omnichannel chat plans starting from Rp897,000 per month. Three plan options are available — Standard, Professional, and Enterprise — tailored to your team's needs and scale.
Absolutely. Barantum's omnichannel chat platform is built to scale, from small teams to hundreds of agents. Auto distribution, team management, and performance reporting keep CS operations organized even at high chat volumes.
Register your free account with Barantum, connect your communication channels, and start receiving all chats in one unified inbox. Barantum's onboarding team is ready to guide the entire setup process from start to optimal operation.
Try the Best Omnichannel Chat Today
Contact Barantum's team and get a live demo of how 1 unified inbox transforms the way your CS team works — faster, more efficient, and measurable.
No credit card, quick setup, local Indonesian support
