Meta Business Partner
WhatsApp API OfficialBest Omnichannel Communication,
One Platform for Every Channel
Barantum delivers the best omnichannel communication platform: all channels unified in one inbox, faster responses, structured follow-ups, and realtime team monitoring.
- 5-minute setup
- WhatsApp support 24/7
- Indonesian local server
Why Is Your Business Communication Ineffective?
Without the right omnichannel communication platform, your team struggles to serve customers consistently and efficiently.
Fragmented Communication
Teams must switch between WhatsApp, Instagram, email, and more simultaneously. Important messages are easily missed and operations become inefficient.
Slow Responses & Unhappy Customers
Messages from multiple channels pile up without clear prioritization. Customers wait too long, satisfaction drops, and conversion opportunities are lost.
Missed Follow-Ups & Uncontrolled Teams
Without automatic distribution and realtime monitoring, follow-ups are frequently missed. Managers cannot effectively track agent performance in a structured way.
1 Omnichannel Communication Platform for Everything
Barantum integrates all communication channels into one intelligent platform, with realtime monitoring and automation that boosts team productivity.
All Channels in 1 Unified Inbox
Connect WhatsApp, Instagram, Telegram, LINE, email, and 15+ other channels into a single inbox. No more switching apps — every message in one place.
Integration with 15+ popular communication channels
Realtime unified inbox with zero missed messages
Complete conversation history per customer
Multi-device access for your team anywhere
Automatic Chat Routing to the Right Agent
Smart routing automatically assigns chats to the right agent based on skills, workload, and priority. No queue is ever missed.
Auto-routing based on agent skill & availability
AI chatbot answers common questions 24/7
Automatic SLA alerts for tickets nearing deadlines
Automatic escalation to supervisor when needed
Realtime CS Team Performance Monitoring
A realtime monitoring dashboard lets managers track all active conversations, agent response times, and overall performance without waiting for manual reports.
Realtime dashboard of all active conversations
Response time & resolution reports per agent
Channel statistics & daily message volume
Automatic report export to management email
Structured Follow-Ups with Integrated CRM
Every conversation is directly linked to customer data in the CRM. Teams can view history, schedule follow-ups, and ensure no lead is ever missed.
Complete customer profile available in every chat
Automatic follow-up scheduling based on triggers
Conversation labels & tagging for segmentation
Follow-up reminder notifications sent to agents
Trusted Omnichannel Communication Solution
2,000+ Indonesian businesses choose Barantum as their best omnichannel communication platform for its reliability, ease of use, and full local team support.
Integrate 15+ Channels at Once
Connect WhatsApp Business API, Instagram, Telegram, email, live chat, and more in one platform with no additional integration fees.
Official APIs & Secure Data
Barantum uses official APIs for every channel. Customer data is encrypted and protected to enterprise security standards.
Fast & Easy Onboarding
Get started within 1 business day. Barantum's onboarding team guides setup, data migration, and team training at no additional cost.
24/7 Local Support
Our local support team is ready to help anytime. You never need to worry about technical issues — we are always here for your business.
Transparent Pricing for Omnichannel Communication Starting from Rp897,000/month
Competitive pricing to build your AI agent team with omnichannel experience
Standard
The ideal solution for starting your omnichannel journey
Minimum 1 year subscription
- Integration of 1 WhatsApp number, 1 Facebook account, 1 Instagram account, 1 Telegram number, and 1 Line number
- Chatbot Autoresponder based on working hours and outside working hours
- Multi Admin Management
- Android and IOS apps
Professional
More complete solution for interaction between Your business and Your customers.
Minimum 1 year subscription
All Standard plan features with other additional features
- Integration of 1 Email account, 1 Tokopedia account, and 1 Shopee account
- Sales Management
- Ticket Management + Bulk Tickets
- AI Agent
Enterprise
Customizable solutions to suit Your business needs with a large number of customers
All Professional package features with additional optional features
- On-Premise Solutions
- Dedicated Barantum Project Manager
- Dedicated Barantum Account Manager
- Money Back Guarantee
Trusted by 1000+ Businesses in Indonesia
How Barantum helps businesses to increase profits, time efficiency, and customer satisfaction
50%
Improved Customer Response
Barantum Omnichannel increases the productivity of the Oasis team in responding to customer inquiries from many channels.
Andri Dwi Yulianto
Customer Service Assistant Manager
PT Oasis Waters International
85%
Improved Call Center Performance
With the open & close ticket system, we know the percentage of cases handled to ensure maximum service.
Dian Melinda Arifin
Founder
PT Jackal Holidays
90%
Barantum Call Center: Simplifying BRINS Operations
Barantum was chosen as a vendor due to its targeted approach and explanation of features relevant to the operational needs of the BRINS call center.
Nuni Apriana
Project Staff
BRI Insurance
90%
PKS Services Accelerate Faster with Barantum
Approximately 90% we feel that with the Barantum system it can help us in conveying information, policies, and statements of the Party to the public.
Dina Hanifa
Staff Digital Service Center
Partai Keadilan Sejahtera
85%
Tada Complaints Are More Structured Using Barantum
Our complaint handling is based on incoming chats. Without a structured system, we cannot receive chats quickly.
Heni Nelawati
CLT & Purchasing Supervisor
Tada
85%
Customer Service Improvement
Barantum helps Rokue boost efficiency by 85% by preventing WhatsApp messages from piling up or being missed.
Inne Rettiani
Sales Marketing Manager
Rokue
Frequently Asked Questions
Omnichannel communication is a business communication strategy that unifies all channels into one centralized platform.
With this approach:
• Customers can contact you through any channel
• Your team responds from a single unified inbox
• Conversation history stays connected across channels
Barantum delivers this solution with 15+ ready-to-use channel integrations.
The key difference is channel connectivity:
• Multichannel: your business is present on many channels, but each works independently
• Omnichannel: all channels are connected in one integrated platform
With omnichannel, you get:
• Synced customer conversation history
• Less app-switching for your team
• More consistent customer experience
Barantum supports integration with popular communication channels, such as:
• WhatsApp Business API
• Instagram DM
• Telegram
• LINE
• Facebook Messenger
• Email
• Website live chat
• And many other channels
All conversations flow into one unified inbox accessible by your entire CS team.
Yes. Barantum includes an AI-powered chatbot to support customer service 24/7.
It can:
• Automatically answer common questions
• Be configured to match your business conversation flow
• Hand off chats to human agents when needed
This ensures no customer is left unserved.
Absolutely. Barantum's realtime monitoring dashboard helps you track team performance comprehensively:
• All active conversations
• Each agent's response time
• Number of resolved tickets
• Overall team performance
Reports can also be exported automatically for management evaluation.
Implementation typically takes 1-3 business days, depending on the number of channels and your communication flow complexity.
Barantum's onboarding team assists with:
• Initial system setup
• Required channel configuration
• CS team training until go-live ready
All of this support is provided at no extra cost.
Yes, Barantum is suitable for businesses of various sizes.
Plan options are flexible:
• Standard: for small businesses
• Professional: for growing teams
• Enterprise: for corporate needs with custom features and dedicated SLAs
All plans include strong omnichannel communication capabilities.
Data security is Barantum's top priority.
Security layers include:
• Industry-standard data encryption
• Servers located in Indonesia
• Access control using role-based permissions
• Official API usage across all channels for compliance
This helps keep your customer data secure and well-governed.
Start the Best Omnichannel Communication Today
Contact Barantum's team and get a live demo of how our omnichannel communication platform helps your team work faster, more efficiently, and measurably.
No credit card, quick setup, local Indonesian support
