Meta Business Partner
WhatsApp API OfficialOmnichannel Customer Service Platform
One Dashboard for Every Channel
Unify WhatsApp, email, live chat, and social media into one customer service platform — the same response standard, centralized performance reporting.
- 5-minute setup
- WhatsApp support 24/7
- Indonesian local server
Why Do CS Teams Get Overwhelmed Serving Many Channels?
Without a unified platform, CS teams work in silos and management struggles to monitor overall performance.
CS Teams Have to Open Many Apps
Customer service teams have to open many different apps or tabs just to serve customers across each channel.
Response-Time Standards Differ Across Channels
There's no consistent response-time standard across channels, so some channels fall behind or get neglected.
CS Performance Reporting Isn't Centralized
Management has no customer service performance report covering every channel in one place, making it hard to evaluate.
One Dashboard for Customer Service Across Every Channel
Standardize responses, share the workload, and monitor CS performance from one unified platform.
One Dashboard for Every Channel
Serve customers across WhatsApp, email, live chat, and social media from the same dashboard, with no need to switch apps.
WhatsApp, email, live chat, and social media in one inbox
Conversation history stored in one customer profile
No need to switch apps to reply to messages
Connected to CRM data for full context
Response Standards & Automatic Chat Distribution
Apply the same response-time standard and automatic chat distribution across every channel, so no channel gets neglected.
Automatic chat distribution spread evenly across agents
Response-time SLA can be applied across every channel
Notification when a chat exceeds SLA without a reply
Chat priority based on channel or keyword
Performance Reporting & Team Collaboration
Monitor CS performance across every channel in one report, while the team collaborates through notes, transfers, and escalation.
CS performance reports from every channel in one place
Teams can add notes and transfer chats between agents
Escalation to a supervisor when needed
Real-time dashboard to monitor team workload
A Customer Service Platform That Unifies Every Channel
Hundreds of customer service teams use Barantum to serve customers faster and more consistently.
One Platform, Every Channel
Manage WhatsApp, email, live chat, and social media without switching apps.
Consistent Service Standards
Apply the same SLA and automatic chat distribution across every channel.
Centralized Performance Reporting
Monitor CS team performance across every channel from a single dashboard.
24/7 Support
Barantum's support team is ready to help set up your customer service platform.
Choose an Omnichannel Customer Service Plan That Fits Your Team
Try every plan for free. Upgrade anytime, no complicated contracts.
Standard
For teams starting to unify all chats in one inbox.
- Omnichannel inbox for all channels
- Centralized customer database
- Mobile CRM app (iOS & Android)
- Conversation reports & dashboard
- WhatsApp Business API integration
Professional
For service teams that need chatbot, auto-distribution, and reports.
- Everything in Standard, plus:
- Chatbot & auto-responder 24/7
- Automatic chat distribution (round-robin)
- Custom reports & advanced analytics
- API integration with other systems
Enterprise
For enterprises with custom workflow and integration needs.
- Everything in Professional, plus:
- Custom workflow & approval
- Dedicated account manager
- Dedicated SLA & onboarding
Trusted by 1000+ Businesses in Indonesia
How Barantum helps businesses to increase profits, time efficiency, and customer satisfaction
50%
Improved Customer Response
Barantum Omnichannel increases the productivity of the Oasis team in responding to customer inquiries from many channels.
Andri Dwi Yulianto
Customer Service Assistant Manager
PT Oasis Waters International
85%
Improved Call Center Performance
With the open & close ticket system, we know the percentage of cases handled to ensure maximum service.
Dian Melinda Arifin
Founder
PT Jackal Holidays
85%
Customer Service Improvement
Barantum helps Rokue boost efficiency by 85% by preventing WhatsApp messages from piling up or being missed.
Inne Rettiani
Sales Marketing Manager
Rokue
Omnichannel Customer Service Platform FAQ
An omnichannel customer service platform unifies customer service across multiple channels (WhatsApp, email, live chat, social media) into one dashboard.
Yes. You can apply the same response-time SLA across every channel, with automatic notifications if the SLA is exceeded.
Yes. Teams can add internal notes, transfer chats between agents, and escalate to a supervisor when needed.
Yes. The dashboard shows CS performance across every channel in one place, including response time and chats handled.
This platform supports WhatsApp, email, website live chat, Instagram, and Facebook all in the same dashboard.
Very much so. Automatic chat distribution and SLA standards help CS teams stay responsive even under high chat volume.
Unify Your Customer Service with Barantum's Omnichannel Customer Service Platform
Try Barantum's omnichannel customer service platform and serve every channel from one dashboard.
No credit card, quick setup, local Indonesian support
