Meta Business Partner
WhatsApp API OfficialPowerful Telephony System for Teams
Connect your team from anywhere
Bring every inbound and outbound call across your teams into one business phone system, complete with recordings and agent reporting.
- 5-minute setup
- WhatsApp support 24/7
- Indonesian local server
Why Are Customer Calls So Hard to Manage?
When phone systems run separately, there is no single place to see who called, who answered, and what came of it.
Business Phone Systems Run Separately
Each branch and division uses its own phone line, so there is no complete picture of call volume or service quality across the company.
Numbers and Extensions Are Not Centralized
Number and extension lists are scattered across separate records, so even a small change risks a misrouted call and nobody is sure who owns what.
Call Data Never Reaches the CRM
Call history stops at the phone device, so your team cannot tell that a customer has already been in touch, or what was discussed last time.
Business Calling Managed From One Place
Four Barantum capabilities that bring your business phone system and its data together.
Centralized Telephony System
Every business phone line runs from one platform, so call activity across all teams is visible in a single dashboard.
All phone lines in one platform
Call activity visible in real time
Consistent settings across teams and branches
Call reporting in one dashboard
Number and Extension Management
Numbers and extensions live in one list together with their owners, so changes can be made without guesswork.
One list for every number
Extensions tied to their owners
Changes made straight from the dashboard
Clear division and branch mapping
Inbound and Outbound Routing
Inbound calls reach the right team, and outbound calls go out with the number identity that fits the team making them.
Inbound calls routed automatically
Queue or transfer when agents are busy
Outbound number set per team or branch
Operating hours you define yourself
Phone Integration With CRM
Every call is recorded on the customer record, so the next conversation always starts with the full context.
Customer data appears as the phone rings
Call history saved on the contact
Agent notes attach straight to the ticket
Call recordings available for review
Why Businesses Choose Barantum for Telephony System
More than a phone line — there are credentials, apps, and hands-on guidance behind it.
Meta Business Partner
An official Meta partner for the WhatsApp Business API, so your customer channels run on legitimate rails.
ISO 27001
Customer data security certified to an international standard.
Mobile app
Your team can handle calls from the iOS and Android apps wherever they are.
24/7 Support
Guidance from connecting the numbers through to the whole team using it.
Choose a Telephony System Plan That Fits Your Needs
Try every plan for free. Upgrade anytime, no complicated contracts.
Standard
The ideal solution for starting your omnichannel journey
- Integration of 1 WhatsApp number, 1 Facebook account, 1 Instagram account, 1 Telegram number, and 1 Line number
- Smart Chatbot Without Flow Limits. Automate your customer conversations during and outside working hours.
Exclusive to WhatsApp
*Implementation fees apply - Multi Admin Management
- Consumer Contact Data Management
Professional
More complete solution for interaction between Your business and Your customers.
- All Standard plan features with other additional features
- AI Agent
- Integration of 1 Live Chat account
- Workflow Management
Enterprise
Customizable solutions to suit Your business needs with a large number of customers
- All Professional package features with additional optional features
- On-Premise Solutions
- Dedicated Barantum Project Manager
- Support 24 Hours 7 Days
Trusted by 1000+ Businesses in Indonesia
How Barantum helps businesses to increase profits, time efficiency, and customer satisfaction
50%
Improved Customer Response
Barantum Omnichannel increases the productivity of the Oasis team in responding to customer inquiries from many channels.
Andri Dwi Yulianto
Customer Service Assistant Manager
PT Oasis Waters International
85%
Improved Call Center Performance
With the open & close ticket system, we know the percentage of cases handled to ensure maximum service.
Dian Melinda Arifin
Founder
PT Jackal Holidays
90%
Barantum Call Center: Simplifying BRINS Operations
Barantum was chosen as a vendor due to its targeted approach and explanation of features relevant to the operational needs of the BRINS call center.
Nuni Apriana
Project Staff
BRI Insurance
80%
Daily Team Activities Supported
Around 80% of our team’s daily activities are greatly supported, from lead management and tracking to team performance reports.
Aldias Restu Saputro
Edu Care National Coordinator
Sekolah Murid Merdeka
85%
Tada Complaints Are More Structured Using Barantum
Our complaint handling is based on incoming chats. Without a structured system, we cannot receive chats quickly.
Heni Nelawati
CLT & Purchasing Supervisor
Tada
85%
Customer Service Improvement
Barantum helps Rokue boost efficiency by 85% by preventing WhatsApp messages from piling up or being missed.
Inne Rettiani
Sales Marketing Manager
Rokue
Questions About Barantum Telephony System
A telephony system manages all of your business phone calls in one platform, covering numbers and extensions, inbound and outbound call handling, and the recording of call history.
An ordinary office phone only connects calls, while a telephony system also decides where calls are routed, who handles them, and keeps the history so it can be reviewed and measured.
Yes. All numbers and extensions sit in one list along with their owners, so adding, changing, or moving them between divisions happens from the same dashboard.
You set the rules yourself, for example by division, branch, or operating hours. When the intended agent is busy, the call can be queued or transferred to another agent.
Yes. When the phone rings, customer data appears on the agent screen, and once the call ends the history and agent notes are saved on that same CRM contact.
Yes. The outbound number identity can be set per team or per branch, so customers see a number relevant to the service they are contacting.
Call recordings are stored together with the contact history and can be reviewed, both for service quality evaluation and for training new agents.
Pricing is per user and can be increased at any time as your team grows. See the pricing page for package details, or contact our consultant for a calculation based on your agent count.
Ready to Bring Your Business Phone System Together?
A business phone system in one platform, numbers and extensions kept tidy, inbound and outbound call routing, and call history that lands in your CRM. Try it free, no credit card needed.
No credit card, quick setup, local Indonesian support
