Meta Business Partner
WhatsApp API OfficialPowerful VoIP Call Center Software
Connect your team. Serve customers better
Run a call center team with no office hardware. Set up call queues and routing, then watch how each agent is performing in real time.
- 5-minute setup
- WhatsApp support 24/7
- Indonesian local server
Why Is a Call Center So Hard to Grow?
As long as the call center is tied to hardware in one building, both the number of agents and where they can work stay limited.
The Call Center Depends on Office Hardware
Operations stop when the office equipment fails, and every repair waits for a technician to come to the site.
Remote Agents Cannot Get Connected
Agents working outside the office cannot join the call queue, so available capacity sits unused exactly when traffic is heaviest.
Call Capacity Is Hard to Increase
Adding call lines means buying and installing new hardware, making seasonal spikes nearly impossible to prepare for in time.
A Call Center That Moves With Your Team
Four Barantum capabilities that free your call center from hardware and location limits.
Cloud VoIP Call Center
The entire call center system runs in the cloud, so there is no office hardware to buy, install, or maintain.
No call center hardware on site
Call capacity added quickly
Operations not tied to one building
Ready for seasonal spikes
Softphone for Agents
Agents take and make calls through an app on a laptop or phone, still using the company number identity.
Agents can work from anywhere
Only a laptop or phone and a connection
Company number still used
New agents live without extra hardware
Call Routing and Queues
Inbound calls reach the right agent or team, and when everyone is busy callers enter a queue with a clear order.
Calls routed by your own rules
Queueing when all agents are busy
Transfer to another team when needed
Operating hours you define yourself
Real-Time Agent Monitoring
Supervisors see each agent status and the current queue length as it happens, so workload can be shifted before callers wait too long.
Each agent status visible instantly
Queue length tracked in real time
Call load shifted between teams
Agent performance reports per period
Why Businesses Choose Barantum for VoIP Call Center Software
More than call center software — there are credentials, apps, and hands-on guidance behind it.
Meta Business Partner
An official Meta partner for the WhatsApp Business API, so your customer channels run on legitimate rails.
ISO 27001
Customer data security certified to an international standard.
Mobile app
Agents can take calls from the iOS and Android apps wherever they are.
24/7 Support
Guidance from setting up queues through to your call center team running.
Choose a VoIP Call Center Software Plan That Fits Your Needs
Try every plan for free. Upgrade anytime, no complicated contracts.
Standard
The ideal solution for starting your omnichannel journey
- Integration of 1 WhatsApp number, 1 Facebook account, 1 Instagram account, 1 Telegram number, and 1 Line number
- Smart Chatbot Without Flow Limits. Automate your customer conversations during and outside working hours.
Exclusive to WhatsApp
*Implementation fees apply - Multi Admin Management
- Consumer Contact Data Management
Professional
More complete solution for interaction between Your business and Your customers.
- All Standard plan features with other additional features
- AI Agent
- Integration of 1 Live Chat account
- Workflow Management
Enterprise
Customizable solutions to suit Your business needs with a large number of customers
- All Professional package features with additional optional features
- On-Premise Solutions
- Dedicated Barantum Project Manager
- Support 24 Hours 7 Days
Trusted by 1000+ Businesses in Indonesia
How Barantum helps businesses to increase profits, time efficiency, and customer satisfaction
50%
Improved Customer Response
Barantum Omnichannel increases the productivity of the Oasis team in responding to customer inquiries from many channels.
Andri Dwi Yulianto
Customer Service Assistant Manager
PT Oasis Waters International
85%
Improved Call Center Performance
With the open & close ticket system, we know the percentage of cases handled to ensure maximum service.
Dian Melinda Arifin
Founder
PT Jackal Holidays
90%
Barantum Call Center: Simplifying BRINS Operations
Barantum was chosen as a vendor due to its targeted approach and explanation of features relevant to the operational needs of the BRINS call center.
Nuni Apriana
Project Staff
BRI Insurance
80%
Daily Team Activities Supported
Around 80% of our team’s daily activities are greatly supported, from lead management and tracking to team performance reports.
Aldias Restu Saputro
Edu Care National Coordinator
Sekolah Murid Merdeka
85%
Tada Complaints Are More Structured Using Barantum
Our complaint handling is based on incoming chats. Without a structured system, we cannot receive chats quickly.
Heni Nelawati
CLT & Purchasing Supervisor
Tada
85%
Customer Service Improvement
Barantum helps Rokue boost efficiency by 85% by preventing WhatsApp messages from piling up or being missed.
Inne Rettiani
Sales Marketing Manager
Rokue
Questions About Barantum VoIP Call Center Software
VoIP call center software runs call center operations over the internet rather than through phone hardware in your office. Agents take calls from an app, while routing, queueing, and monitoring are managed from a dashboard.
A conventional call center needs office hardware and keeps agents in one location. A VoIP call center runs in the cloud, so agents can be spread out and call capacity can grow without installing new equipment.
They can. Agents simply use a softphone on a laptop or phone with an adequate internet connection, and their calls still carry the company number identity.
Calls are routed by rules you define, for example per team or per service. When every agent is busy, callers enter a queue and are served in order.
Yes. The dashboard shows each agent status and the current queue length as it happens, so supervisors can shift workload before caller wait times stretch out.
No. A new agent only needs an account and can join the call queue straight away, with no waiting for hardware installation or cabling.
Call recording is available and stored together with the contact history, so it can be reviewed for service quality evaluation or for training new agents.
Pricing is per user and can be increased at any time as your agent count grows. See the pricing page for package details, or contact our consultant for a calculation based on your needs.
Ready to Run a Call Center Without Office Hardware?
A call center that runs in the cloud, softphones for agents anywhere, tidy call routing and queueing, and real-time agent monitoring. Try it free, no credit card needed.
No credit card, quick setup, local Indonesian support
