Meta Business Partner
WhatsApp API OfficialAutomate WhatsApp Order Notifications
Send order updates without the manual work
Send order status updates automatically to online shop and e-commerce customers, cut the incoming questions, and track every message.
- 5-minute setup
- WhatsApp support 24/7
- Indonesian local server
Why Is Your Team Busy Answering Order Status?
As long as order updates are sent by hand, customers keep asking and your team keeps typing the same answers.
Customers Keep Asking for Order Status
With no update arriving first, customers get in touch again and again just to confirm whether their order is being processed or already on its way.
Updates Are Sent One by One
Agents copy numbers and type a message for every order, so working hours disappear into repetitive work and some customers are never updated at all.
Notifications Are Inconsistent
Every agent writes in their own style with their own details, so what customers receive is inconsistent and sometimes incomplete.
Order Updates That Send Themselves
Four Barantum capabilities that keep customers informed about their order without your team typing a thing.
Automated Order Notifications
Messages go out on their own the moment an order changes status, so customers are informed before they think to ask.
Sent without an agent typing
Customers informed first
No order left without an update
High order volumes still covered
Official Message Templates
Notifications use approved official WhatsApp templates, so the format is consistent and fit to be sent in your business name.
Consistent format across all agents
Sent over the official WhatsApp Business API
Names and order numbers filled automatically
Templates managed in one place
Status-Based Triggers
You decide which statuses fire a notification, from order received and in progress through to shipped and completed.
Triggers set per order status
Message content matches each stage
Switch them on or off at any time
No change to how your team works
Notification History in the CRM
Every notification sent is recorded on the customer record, so your team knows exactly what the customer has already been told.
Every notification logged on the contact
Delivered and read status visible
Agents see the last update sent
Order and chat history on one screen
Why Businesses Choose Barantum for WhatsApp Order Notification
More than a notification sender — there are credentials, apps, and hands-on guidance behind it.
Meta Business Partner
An official WhatsApp Business API partner, so your order notifications are sent on legitimate rails.
ISO 27001
Customer data security certified to an international standard.
Mobile app
Your team can track delivery status from the iOS and Android apps.
24/7 Support
Guidance from preparing templates through to notifications running on their own.
Choose a WhatsApp Order Notification Plan That Fits Your Needs
Try every plan for free. Upgrade anytime, no complicated contracts.
Standard
The ideal solution for starting your omnichannel journey
- Integration of 1 WhatsApp number, 1 Facebook account, 1 Instagram account, 1 Telegram number, and 1 Line number
- Smart Chatbot Without Flow Limits. Automate your customer conversations during and outside working hours.
Exclusive to WhatsApp
*Implementation fees apply - Multi Admin Management
- Consumer Contact Data Management
Professional
More complete solution for interaction between Your business and Your customers.
- All Standard plan features with other additional features
- AI Agent
- Integration of 1 Live Chat account
- Workflow Management
Enterprise
Customizable solutions to suit Your business needs with a large number of customers
- All Professional package features with additional optional features
- On-Premise Solutions
- Dedicated Barantum Project Manager
- Support 24 Hours 7 Days
Trusted by 1000+ Businesses in Indonesia
How Barantum helps businesses to increase profits, time efficiency, and customer satisfaction
50%
Improved Customer Response
Barantum Omnichannel increases the productivity of the Oasis team in responding to customer inquiries from many channels.
Andri Dwi Yulianto
Customer Service Assistant Manager
PT Oasis Waters International
85%
Improved Call Center Performance
With the open & close ticket system, we know the percentage of cases handled to ensure maximum service.
Dian Melinda Arifin
Founder
PT Jackal Holidays
90%
Barantum Call Center: Simplifying BRINS Operations
Barantum was chosen as a vendor due to its targeted approach and explanation of features relevant to the operational needs of the BRINS call center.
Nuni Apriana
Project Staff
BRI Insurance
80%
Daily Team Activities Supported
Around 80% of our team’s daily activities are greatly supported, from lead management and tracking to team performance reports.
Aldias Restu Saputro
Edu Care National Coordinator
Sekolah Murid Merdeka
85%
Tada Complaints Are More Structured Using Barantum
Our complaint handling is based on incoming chats. Without a structured system, we cannot receive chats quickly.
Heni Nelawati
CLT & Purchasing Supervisor
Tada
85%
Customer Service Improvement
Barantum helps Rokue boost efficiency by 85% by preventing WhatsApp messages from piling up or being missed.
Inne Rettiani
Sales Marketing Manager
Rokue
Questions About Barantum WhatsApp Order Notification
WhatsApp order notification is the automatic sending of order status updates over official WhatsApp. Each time an order changes status, the customer receives a message in the format you defined, with no agent typing it out.
Yes. Sending uses the official WhatsApp Business API with approved templates, so messages go out in your business name rather than from an agent personal number.
That is up to you. Common ones are order received, in progress, shipped, and completed, but the triggers can be matched to the stages your business actually uses.
Yes. Each trigger uses its own template, so the message sent when an order ships can carry different information from the one sent when it is first received.
Yes. Customer name, order number, and any other detail you need are filled in automatically from the order data, removing retyping and reducing the risk of mistakes.
The reply lands in your team inbox on the same contact, along with the earlier notification history, so an agent can respond straight away with the full context.
It is. Every notification sent is recorded on the customer contact in the CRM along with its status, so your team knows what the customer has already received.
The cost combines a per-user subscription with WhatsApp message rates for the relevant category. See the pricing page for details, or contact our consultant for a calculation based on your order volume.
Ready to Update Customers Before They Ask?
Order notifications that send themselves, consistent official WhatsApp templates, triggers that follow order status, and a notification history kept in your CRM. Try it free, no credit card needed.
No credit card, quick setup, local Indonesian support
