As a local skincare company from Surabaya, East Java, Bromen is starting to be popular with the public.
This company, which was founded in early 2021, is part of PT Solomon Indo Global. In the third quarter
of 2023, the company was named the "Most Favorite Local Brand" on the TikTok platform, indicating high
popularity and consumer trust in their products.
As the name suggests, Bromen Skincare operates in the field of personal care, especially for men from
the age of 13. Bromen products offer solutions for various men's skin problems, such as acne, dull skin,
difficult to brighten skin, and dry skin. With selected and natural ingredients such as aloe vera,
centella asiatica, and charcoal or activated charcoal, Bromen ensures that its products are safe to use
and have minimal side effects.
To maintain fast and responsive customer service amidst high demand, Bromen took strategic steps by
using the Barantum omnichannel system. This system is able to integrate various social media platforms
into one system, including several WhatsApp numbers.
Challenges Before Barantum: Managing Multiple Channels Separately
"Previously, we had to log in to lots of WhatsApp numbers. With Barantum, just log in to one platform
that can be accessed anytime and anywhere, so that orders and complaints from customers are handled
more quickly." — Mahida Hanifah Rahmadini
Bromen's choice of Barantum was not without reason. Barantum's automatic message reply or chatbot feature
really helps the customer service team's work, ensuring customers always get timely responses even outside
of office hours.
Barantum Features Help Bromen Team Performance Up to 90%
"The automated messaging system makes things easier for CS. When the customer service team is offline,
customers can still get information." — Mahida Hanifah Rahmadini
Apart from that, there is a broadcast feature that makes it easy to send promos to customers,
and the Barantum mobile application allows access anywhere and anytime.
90% of Team Activities Supported by Barantum
Mahida emphasized that investing using Barantum is very comparable to the benefits felt by
PT Solomon Indo Global. "The Barantum team is very helpful and provides solutions in solving
customer problems. Barantum helps 90% of team activities.
We are very satisfied with the service from the Barantum team who are very helpful and provide
solutions," he said.
A Recommendation for Companies That Work with Customers
In closing, Mahida highly recommends Barantum for use by various companies, especially those
whose work involves direct customer interaction.
"As Bromen customer service, I highly recommend Barantum to make work easier.
Especially for those whose work is related to customers." — Mahida Hanifah Rahmadini
With Barantum, companies can improve customer service efficiency, guarantee fast responses,
and provide a satisfying experience for customers, thereby helping businesses grow and develop better.
It's time for your business to grow better with Barantum Omnichannel!