PT Jadi Mudah Nusantara, a company operating in the digital wedding sector, has experienced a significant transformation in their operations thanks to the use of omnichannel solutions from Barantum. As a company that manages digital guest books and invitations, PT Jadi Mudah Nusantara continues to innovate to provide the best service to their clients.
Initial Obstacles and Solutions from Barantum
Shafa Dimas Saputra, Founder of PT Jadi Mudah Nusantara, revealed the main challenges the company faced before using Barantum.
"We experienced problems sending invitations via platforms such as email and WhatsApp. Manual sending was often detected as spam by WhatsApp, which hampered our operations," — Shafa Dimas Saputra
However, this problem was successfully overcome by officially partnering with WhatsApp through Barantum. Now, PT Jadi Mudah Nusantara can send invitations en masse with verified WhatsApp accounts, giving more confidence to customers.
Barantum offers features that have exceeded the expectations of the PT Jadi Mudah Nusantara team.
"Customer marking labels, the ability to divide tasks among several users, and various other systems in Barantum really help us in the marketing process and handling customers," — Shafa Dimas Saputra
Barantum's sophisticated and user-friendly programming system allows the team to focus more on target customers who have not yet closed, thereby increasing their operational efficiency and effectiveness.
PT Jadi Mudah Nusantara service quality is increasing
By using the omnichannel system from Barantum, PT Jadi Mudah Nusantara's service quality has increased drastically.
"Thanks to official WhatsApp verification from Barantum, the level of customer trust increases because we can reduce the risk of fraud and hoaxes. This really helps our marketing by up to 80-90%," — Shafa Dimas Saputra
The security and trust provided by the Barantum system makes PT Jadi Mudah Nusantara more trusted by customers in sending digital invitations.
Professional Barantum Team Support
Not only offering advanced technology solutions, the Barantum team is also known for its extraordinary after sales service. Shafa admitted that even though their IT team was quite familiar with the Barantum system, the support and follow-up from the Barantum team was still very helpful.
"The Barantum team always checks whether there are any difficulties we are facing, and the quality of their after sales service is very satisfying," — Shafa Dimas Saputra
The digital transformation experienced by PT Jadi Mudah Nusantara thanks to Barantum shows how omnichannel solutions can overcome various operational obstacles and improve service quality. With superior features and reliable team support, Barantum has helped PT Jadi Mudah Nusantara achieve higher efficiency and greater customer trust.
For more information about how Barantum can help your business, come visit www.barantum.com.