Meta Business Partner
WhatsApp API OfficialBest WhatsApp CRM App
for Sales & Support Teams
Manage all WhatsApp chats from multiple agents in one CRM platform. Auto distribution, closing tracking, and real-time agent performance monitoring.
- 5-minute setup
- WhatsApp support 24/7
- Indonesian local server
Common WhatsApp Problems for Sales Teams
Many businesses lose closing opportunities simply because their WhatsApp management is unstructured.
Limited Multi-Agent Access
One WhatsApp number can only be accessed by one device. Your sales team must queue, messages are delayed, and closing opportunities are lost.
Manual & Slow Chat Distribution
Agents have to divide chats manually every day. This exhausting process slows response times and causes customers to switch to competitors.
No Visibility on Closing & Performance
No data on who closed deals, which agent is most productive, or average response time. Impossible to evaluate or coach the team effectively.
Complete WhatsApp CRM in One Platform
Barantum integrates WhatsApp with CRM so your sales and support team can work faster, more measurably, and more efficiently.
Multi-Agent WhatsApp on 1 Number
Allow your entire team to access one WhatsApp business number simultaneously. No more queuing or missed messages.
Multiple agents share 1 WhatsApp number simultaneously
Each agent has their own account & chat history
No additional SIM cards or devices required
Powered by the official WhatsApp Business API from Meta
Smart & Automatic Chat Distribution
Incoming chats are automatically routed to the right agent based on rules you define—round-robin, department, or keyword.
Automatic distribution based on round-robin or agent skill
Routing by department or conversation topic
Real-time notifications to agents when a new chat arrives
No chat left without a responsible agent
Closing Tracking & Auto-Logging to CRM
Every WhatsApp conversation is automatically saved to the CRM. Contact data, chat history, and closing status are all neatly documented.
All chats automatically recorded as leads in CRM
Update deal status & closings directly from WhatsApp
Complete customer interaction history in one view
Integrated with Barantum CRM sales pipeline
Real-Time Agent Performance Dashboard
Monitor every agent's performance from a centralized dashboard. Know who is most productive and who needs coaching.
Reports on chat count, response time, and closing per agent
Monitor all active team conversations in real-time
Export reports for weekly/monthly performance reviews
Identify top agents and optimize team strategy
The Trusted Choice for WhatsApp CRM
Over 2,000 businesses in Indonesia trust Barantum to manage their WhatsApp and CRM operations.
Official Meta API
Operates on the official WhatsApp Business API certified by Meta. No risk of account bans, safe for long-term business operations.
Full CRM Integration
WhatsApp connects directly to Barantum CRM. Contact data, leads, and closings are saved automatically without manual input.
Smart Auto Distribution
Intelligent routing technology ensures every incoming chat is handled by the right agent automatically—with zero delay.
24/7 Local Support
Our Indonesian-speaking support team is ready to assist with setup, onboarding, and troubleshooting whenever you need it.
Choose the Plan That Fits Your Needs
Starting from Rp299,000/user/month
Standard CRM Sales
For every business type. Solutions to Simplify Sales Management
Minimum 1 year subscription
- Integration of 1 WhatsApp number, 1 Facebook account, 1 Instagram account, 1 Telegram number, and 1 Line number
- Smart Chatbot Without Flow Limits. Automate your customer conversations during and outside working hours.
Exclusive to WhatsApp
*Implementation fees apply - Consumer Contact Data Management
- Multi Admin Management
Professional
For all types of businesses. A more complete solution. Increase automation in Your company
Minimum 1 year subscription
- All Standard plan features with other additional features
- Sales Management
- AI Agent
- Scheduling message delivery
Enterprise
Customize features and services to fit any business, from small to large scale.
- All Professional package features with additional optional features
- On-Premise Solutions
- Dedicated Barantum Account Manager
- Support 24 Hours 7 Days
Trusted by 1000+ Businesses in Indonesia
How Barantum helps businesses to increase profits, time efficiency, and customer satisfaction
50%
Improved Customer Response
Barantum Omnichannel increases the productivity of the Oasis team in responding to customer inquiries from many channels.
Andri Dwi Yulianto
Customer Service Assistant Manager
PT Oasis Waters International
85%
Improved Call Center Performance
With the open & close ticket system, we know the percentage of cases handled to ensure maximum service.
Dian Melinda Arifin
Founder
PT Jackal Holidays
90%
Barantum Call Center: Simplifying BRINS Operations
Barantum was chosen as a vendor due to its targeted approach and explanation of features relevant to the operational needs of the BRINS call center.
Nuni Apriana
Project Staff
BRI Insurance
90%
PKS Services Accelerate Faster with Barantum
Approximately 90% we feel that with the Barantum system it can help us in conveying information, policies, and statements of the Party to the public.
Dina Hanifa
Staff Digital Service Center
Partai Keadilan Sejahtera
85%
Tada Complaints Are More Structured Using Barantum
Our complaint handling is based on incoming chats. Without a structured system, we cannot receive chats quickly.
Heni Nelawati
CLT & Purchasing Supervisor
Tada
85%
Customer Service Improvement
Barantum helps Rokue boost efficiency by 85% by preventing WhatsApp messages from piling up or being missed.
Inne Rettiani
Sales Marketing Manager
Rokue
Frequently Asked Questions
A WhatsApp CRM app is a platform that integrates WhatsApp Business API with a CRM (Customer Relationship Management) system.
With Barantum, you can:
• Manage all WhatsApp conversations from multiple agents on one number
• Automatically save customer data
• Monitor your sales team's performance in real-time
Regular WhatsApp can only be accessed on one device and lacks team management or CRM features.
Barantum uses the official Meta WhatsApp Business API, enabling:
• Multi-agent access
• Automatic chat distribution
• Closing tracking
• Performance reports
All features unavailable in regular WhatsApp.
The number of agents that can access 1 WhatsApp number in Barantum depends on your chosen plan. The Standard plan supports several agents, while the Professional and Enterprise plans offer more agent slots based on your team's needs.
Chat distribution in Barantum works automatically using a routing system based on round-robin, department, or specific keywords. Every incoming chat is directed to the right agent without manual assignment, ensuring faster responses and no missed chats.
Yes, absolutely safe. Barantum uses the official WhatsApp Business API certified directly by Meta. There is no risk of account bans because all messaging activity runs on Meta's official infrastructure.
Yes. Every WhatsApp conversation through Barantum is automatically saved as a lead or contact in the CRM. Chat history, deal status, and customer data are always available whenever you need them—no manual input required.
Absolutely. Barantum's dashboard provides comprehensive per-agent reports: number of chats handled, average response time, closing count, and cross-agent performance comparisons. All data is available in real-time and can be exported for reviews.
Yes, Barantum provides free demo access with no commitment. You can try all WhatsApp CRM features including multi-agent, auto distribution, and the monitoring dashboard before subscribing. Click 'Explore Features Free' or 'Request Demo' to get started.
Ready to Manage WhatsApp with Integrated CRM?
Consult your WhatsApp CRM needs with Barantum's expert team. Free demo, no commitment.
No credit card, quick setup, local Indonesian support
