Meta Business Partner
WhatsApp API OfficialBest Contact Center Software
Every Service Channel in a Single Queue
Bring phone, WhatsApp, email, and live chat into one agent workspace, manage tickets against target times, and track team performance from a single dashboard.
- 5-minute setup
- WhatsApp support 24/7
- Indonesian local server
Why Does Customer Service Feel So Chaotic?
When channels stand on their own, workload spreads unevenly and waiting customers go unseen.
Service Channels Are Disconnected
Phone, WhatsApp, email, and chat are handled in separate apps, so customers repeat themselves and agents lose the thread of the conversation.
Customer Calls Get Missed
With no clear queue or routing, incoming calls pile onto certain agents while others sit idle, and some callers give up before anyone answers.
Agent Performance Is Hard to Track
Data sits across several systems, so supervisors have no common yardstick for judging each agent's speed and service quality.
One Workspace for the Whole Service Team
Four Barantum capabilities that bring order to your contact center.
Omnichannel Contact Center
Phone, WhatsApp, email, live chat, and social media land in one queue, so agents handle everything without switching apps.
Every channel in a single queue
Customer history opens as you reply
Routing to agents runs automatically
No conversation handled twice
Inbound and Outbound Call Center
Take incoming calls through an orderly queue and place outbound calls from the same system, with every conversation recorded.
An orderly inbound call queue
Outbound calls from the same system
Call recordings saved automatically
Caller wait time tracked
Ticketing and SLA
Every request becomes a ticket with a resolution target, and delays surface before they grow into complaints.
Tickets with a resolution target
Alerts before the SLA is breached
Automatic escalation for urgent cases
SLA attainment reports per period
Agent Performance Dashboard
See queue load, wait times, and each agent's results as they happen, so supervisors can move people before the backlog builds.
Queue load visible in real time
Wait time and handling duration
Results per agent and per team
Every agent measured the same way
A Contact Center Built to Carry Real Volume
Barantum is used by service teams handling many customers across channels every day.
One Queue
Every channel handled in the same place.
Nothing Missed
Automatic routing keeps calls getting answered.
SLA Held
Delays surface before they become complaints.
Measured Performance
Every agent is judged by the same yardstick.
Contact Center Software Pricing
Pay per agent and add more as your service team grows.
Try every plan for free. Upgrade anytime, no complicated contracts.
Standard CRM Sales
For every business type. Solutions to Simplify Sales Management
- Lead Management
- Sales Management
- Consumer Contact Data Management
- Standard Report Dashboard Settings Management
Professional
For all types of businesses. A more complete solution. Increase automation in Your company
- All features of the Standard CRM Sales + CRM Service package
- Live GPS Attendance
- Module Marketing
- Module Quotation
Enterprise
Customize features and services to fit any business, from small to large scale.
- Custom Whitelable Logo
- On-Premise Solutions
- Customize Workflow
- Dedicated Barantum Account Manager
Trusted by 1000+ Businesses in Indonesia
How Barantum helps businesses to increase profits, time efficiency, and customer satisfaction
50%
Improved Customer Response
Barantum Omnichannel increases the productivity of the Oasis team in responding to customer inquiries from many channels.
Andri Dwi Yulianto
Customer Service Assistant Manager
PT Oasis Waters International
85%
Improved Call Center Performance
With the open & close ticket system, we know the percentage of cases handled to ensure maximum service.
Dian Melinda Arifin
Founder
PT Jackal Holidays
90%
Barantum Call Center: Simplifying BRINS Operations
Barantum was chosen as a vendor due to its targeted approach and explanation of features relevant to the operational needs of the BRINS call center.
Nuni Apriana
Project Staff
BRI Insurance
90%
PKS Services Accelerate Faster with Barantum
Approximately 90% we feel that with the Barantum system it can help us in conveying information, policies, and statements of the Party to the public.
Dina Hanifa
Staff Digital Service Center
Partai Keadilan Sejahtera
85%
Tada Complaints Are More Structured Using Barantum
Our complaint handling is based on incoming chats. Without a structured system, we cannot receive chats quickly.
Heni Nelawati
CLT & Purchasing Supervisor
Tada
85%
Customer Service Improvement
Barantum helps Rokue boost efficiency by 85% by preventing WhatsApp messages from piling up or being missed.
Inne Rettiani
Sales Marketing Manager
Rokue
Questions About Barantum Contact Center Software
A call center handles service by phone alone, while a contact center brings phone together with WhatsApp, email, live chat, and social media in one queue. Agents handle all of it from the same workspace.
Phone, WhatsApp, email, live chat, and social media can all land in one inbox. Conversation history stays attached to the customer profile whichever channel is used.
Calls and conversations are shared out automatically to available agents based on the rules you set, so the load spreads more evenly and callers wait less.
Yes. Inbound and outbound calls run from the same system, and their history is stored on the customer profile alongside conversations from other channels.
Every request becomes a ticket with a resolution target. The system warns before the target is breached, escalates urgent cases, and provides SLA attainment reports per period.
Current queue load, wait times, handling duration, and the results of each agent and team. Because the measures are the same for everyone, results can be compared fairly.
Barantum offers integrations to connect data with the other systems you run. The scope and approach are worked out with our team based on your current setup.
Yes. You can try Barantum for free with no credit card, or schedule a demo with our team to see the flow against your service team's needs.
Ready to Unify Every Service Channel?
Omnichannel, inbound and outbound calling, SLA ticketing, and an agent performance dashboard. Try it free, no credit card.
No credit card, quick setup, local Indonesian support
