Meta Business Partner
WhatsApp API OfficialBest Helpdesk Software
Tickets Land Tidy, Assign Themselves, and Close on Time
Collect tickets from every channel into one queue, route them to agents without manual sorting, and make sure each one closes before its SLA target passes.
- 5-minute setup
- WhatsApp support 24/7
- Indonesian local server
Why Do Support Tickets Keep Piling Up?
When tickets are gathered and handed out by hand, delays only surface once the customer chases.
Tickets Arrive From Many Channels
Requests come in by email, WhatsApp, phone, and website forms that sit apart, so some are never logged as a ticket at all.
Ticket Assignment Is Still Manual
Someone has to sort and hand out every ticket, which burns time up front and leaves the load uneven across agents.
Resolutions Miss the SLA
With no warnings or escalation, a ticket nearing its deadline stays invisible until the target has already passed.
A Ticket Flow That Runs Itself From Intake to Close
Four Barantum capabilities that keep tickets under control every day.
Multichannel Helpdesk
Email, WhatsApp, phone, live chat, and website forms become tickets in one queue automatically, so no request escapes being logged.
Every channel becomes a ticket automatically
One queue for the whole support team
Customer history opens on the ticket
No request slips through
Automatic Ticket Assignment
Tickets route themselves to the right agent under the rules you set, so no time goes into sorting them first.
Routing based on your own rules
Load spread more evenly across agents
No ticket worked by two people at once
A clear owner for every ticket
Escalation and SLA
Every ticket carries a resolution target, and anything nearing its deadline escalates automatically before the target slips.
A resolution target per ticket
Alerts before the SLA is breached
Tiered escalation for urgent cases
Priority set per ticket type
Ticket Resolution Reports
See how many tickets came in, how many closed on time, and which stage tickets most often stall at.
Tickets received and resolved
SLA attainment per period
The stage where tickets stall most
Resolution results per agent
A Helpdesk That Keeps Tickets Under Control
Barantum is used by support teams handling tickets from many channels every day.
All Logged
Requests from any channel become tickets.
Self-Assigning
Tickets reach the right agent without sorting.
SLA Held
Escalation runs before the deadline passes.
Measurable
Ticket resolution visible in one report.
Helpdesk Software Pricing
Pay per agent and add more as your support team grows.
Try every plan for free. Upgrade anytime, no complicated contracts.
Standard CRM Sales
For every business type. Solutions to Simplify Sales Management
- Lead Management
- Sales Management
- Consumer Contact Data Management
- Standard Report Dashboard Settings Management
Professional
For all types of businesses. A more complete solution. Increase automation in Your company
- All features of the Standard CRM Sales + CRM Service package
- Live GPS Attendance
- Module Marketing
- Module Quotation
Enterprise
Customize features and services to fit any business, from small to large scale.
- Custom Whitelable Logo
- On-Premise Solutions
- Customize Workflow
- Dedicated Barantum Account Manager
Trusted by 1000+ Businesses in Indonesia
How Barantum helps businesses to increase profits, time efficiency, and customer satisfaction
50%
Improved Customer Response
Barantum Omnichannel increases the productivity of the Oasis team in responding to customer inquiries from many channels.
Andri Dwi Yulianto
Customer Service Assistant Manager
PT Oasis Waters International
85%
Improved Call Center Performance
With the open & close ticket system, we know the percentage of cases handled to ensure maximum service.
Dian Melinda Arifin
Founder
PT Jackal Holidays
90%
Barantum Call Center: Simplifying BRINS Operations
Barantum was chosen as a vendor due to its targeted approach and explanation of features relevant to the operational needs of the BRINS call center.
Nuni Apriana
Project Staff
BRI Insurance
90%
PKS Services Accelerate Faster with Barantum
Approximately 90% we feel that with the Barantum system it can help us in conveying information, policies, and statements of the Party to the public.
Dina Hanifa
Staff Digital Service Center
Partai Keadilan Sejahtera
85%
Tada Complaints Are More Structured Using Barantum
Our complaint handling is based on incoming chats. Without a structured system, we cannot receive chats quickly.
Heni Nelawati
CLT & Purchasing Supervisor
Tada
85%
Customer Service Improvement
Barantum helps Rokue boost efficiency by 85% by preventing WhatsApp messages from piling up or being missed.
Inne Rettiani
Sales Marketing Manager
Rokue
Questions About Barantum Helpdesk Software
Helpdesk software turns customer requests from various channels into tickets, routes them to agents, and tracks resolution against target times. The support team gets one work queue instead of messages scattered across places.
Email, WhatsApp, phone, live chat, and website forms can all become tickets automatically. Customer history stays attached to the ticket whichever channel it came from.
Routing follows the rules you set, for example by ticket type, category, or agent availability. Because it runs automatically, the load spreads more evenly and no ticket is worked by two people at once.
Every ticket carries a resolution target. As the deadline approaches the system warns you and can raise the ticket to the next level of handling under the rules you define.
Yes. Target times and priority can differ by ticket type or category, so an urgent complaint is not treated the same as a routine question.
Tickets received and resolved, SLA attainment per period, the stage where tickets stall most often, and each agent's resolution results.
A contact center focuses on live conversations across every channel, including inbound and outbound calls. A helpdesk focuses on requests that need following through to completion as tickets, with assignment and resolution targets attached.
Yes. You can try Barantum for free with no credit card, or schedule a demo with our team to see the flow against your support team's needs.
Ready to Tidy Up Your Support Ticket Flow?
Multichannel tickets, automatic assignment, SLA escalation, and resolution reports. Try it free, no credit card.
No credit card, quick setup, local Indonesian support
