Meta Business Partner
WhatsApp API OfficialWhatsApp Order Automation
Orders From Chat, Logged Properly and Moving on Their Own
Take orders through a form inside WhatsApp, land the data straight in your CRM, run the order through the stages you set, and let customers get status updates without anyone messaging them one by one.
- 5-minute setup
- WhatsApp support 24/7
- Indonesian local server
Why Do WhatsApp Orders End Up in Such a Mess?
While an order is only a conversation, its details have to be copied out by hand, and mistakes surface only once the order is being worked on.
Orders From Chat Are Untidy
Order details are scattered through a long conversation, part of it in text and part in images, so admins have to read back through it to be sure of what was asked for.
Order Entry Often Goes Wrong
Data is copied by hand from chat into a spreadsheet or another system, and a mistyped quantity, variant, or address only shows up once the order is being processed.
Status Updates Are Sent by Hand
News that an order is being prepared, shipped, or done gets typed out one message at a time, so customers usually ask first because the update comes late.
An Order Flow That Runs Itself From Chat to Completion
Four Barantum capabilities that keep WhatsApp orders recorded and visible.
A WhatsApp Form for Orders
Customers fill in an order form right inside the WhatsApp conversation, so every detail you need arrives complete without a back and forth.
An order form inside the chat
Order fields you can adjust
Details gathered without repeat questions
Every order in the same format
Order Data Lands in the CRM
What the form captures is recorded in the CRM against the customer's profile, so nothing is copied by hand and order history sits in one place.
No copying back out of chat
Orders stored on the customer profile
Order history easy to trace
Less room for entry mistakes
Automated Order Workflow
Orders move through the stages you define and tasks are raised for the team automatically, so no order stalls without someone responsible for it.
Order stages that match your flow
Team tasks created automatically
A clear owner for every order
Stalled orders easy to spot
Order Status Notifications
Each change of status sends the customer a WhatsApp message automatically, so the team no longer updates people one at a time.
Status updates sent automatically
Message wording driven by templates
Customers stop chasing for news
Message delivery status tracked
WhatsApp Orders That Are Recorded, Not Just Chatted About
Barantum is used by teams taking orders over WhatsApp every day.
Properly Logged
Orders arrive in the same format every time.
Fewer Mistakes
Order data is never retyped by hand.
Flow That Moves
Every order has a stage and an owner.
Customers Kept Posted
Status notifications go out on their own.
WhatsApp Order Automation Pricing
Pay per user and add more as your team grows.
Try every plan for free. Upgrade anytime, no complicated contracts.
Standard CRM Sales
For every business type. Solutions to Simplify Sales Management
- Lead Management
- Sales Management
- Consumer Contact Data Management
- Standard Report Dashboard Settings Management
Professional
For all types of businesses. A more complete solution. Increase automation in Your company
- All features of the Standard CRM Sales + CRM Service package
- Live GPS Attendance
- Module Marketing
- Module Quotation
Enterprise
Customize features and services to fit any business, from small to large scale.
- Custom Whitelable Logo
- On-Premise Solutions
- Customize Workflow
- Dedicated Barantum Account Manager
Trusted by 1000+ Businesses in Indonesia
How Barantum helps businesses to increase profits, time efficiency, and customer satisfaction
50%
Improved Customer Response
Barantum Omnichannel increases the productivity of the Oasis team in responding to customer inquiries from many channels.
Andri Dwi Yulianto
Customer Service Assistant Manager
PT Oasis Waters International
85%
Improved Call Center Performance
With the open & close ticket system, we know the percentage of cases handled to ensure maximum service.
Dian Melinda Arifin
Founder
PT Jackal Holidays
90%
Barantum Call Center: Simplifying BRINS Operations
Barantum was chosen as a vendor due to its targeted approach and explanation of features relevant to the operational needs of the BRINS call center.
Nuni Apriana
Project Staff
BRI Insurance
90%
PKS Services Accelerate Faster with Barantum
Approximately 90% we feel that with the Barantum system it can help us in conveying information, policies, and statements of the Party to the public.
Dina Hanifa
Staff Digital Service Center
Partai Keadilan Sejahtera
85%
Tada Complaints Are More Structured Using Barantum
Our complaint handling is based on incoming chats. Without a structured system, we cannot receive chats quickly.
Heni Nelawati
CLT & Purchasing Supervisor
Tada
85%
Customer Service Improvement
Barantum helps Rokue boost efficiency by 85% by preventing WhatsApp messages from piling up or being missed.
Inne Rettiani
Sales Marketing Manager
Rokue
Questions About Barantum WhatsApp Order Automation
WhatsApp order automation means taking orders over WhatsApp in a structured form rather than as free conversation. The data is recorded in the CRM, the work moves through the rules you set, and customers receive status notifications automatically.
An order form the customer fills in inside the WhatsApp conversation itself. Its fields can be adjusted to your business, so details such as quantity, variant, and address arrive complete from the start.
Yes. What the form captures is recorded in the CRM against the customer's profile with no copying back out of chat, so each customer's order history sits in one place.
You define the stages yourself, for example from order received through preparing and shipping to completed. The system raises tasks for the team at each stage so no order stalls without someone responsible for it.
Yes. A change of status triggers a WhatsApp message to the customer. For messages sent outside the 24-hour conversation window, the wording uses a template that has to be approved by Meta first.
Barantum records the order and the work around it rather than processing payment. You keep whatever payment method your business uses today, and its status is noted on the related order.
Barantum offers integrations to connect order data with the other systems you run. The scope and approach are worked out with our team based on your current setup.
Yes. You can try Barantum for free with no credit card, or schedule a demo with our team to see the flow against your business needs.
Ready to Tidy Up the Orders Coming in Over WhatsApp?
An order form, data straight into the CRM, an order workflow, and automatic status notifications. Try it free, no credit card.
No credit card, quick setup, local Indonesian support
