Retail

Plaza MINI Senopati Customer Service Increases 80% With Barantum System

Maltin Junias MINI Consultant, Plaza MINI Senopati

Video Testimoni Plaza MINI Senopati - Barantum

An official Mini Cooper dealer established in 2021 and strategically located on Jalan Senopati, South Jakarta. A prime destination for Mini Cooper enthusiasts with responsive Mini Consultant service.

Industry Retail
Company Size National
Location Jakarta
Total Users 3
Join Year 2023

Plaza MINI Senopati, which has been standing since 2021, strategically located at Jalan Senopati number 53, South Jakarta, has become a prime destination for Mini Cooper enthusiasts. To facilitate access and inquiries regarding products, Plaza MINI Senopati provides a WhatsApp Official Green Tick service. Responsive Mini Consultants are ready to help answer visitor questions efficiently.

Plaza MINI Senopati's commitment to providing the best experience can be seen from the responsive service they offer. With WhatsApp Official Green Tick, Plaza MINI Senopati has succeeded in overcoming challenges in building customer trust and managing interactions effectively.

The fast response service provided by Mini Consultant is the result of the Plaza MINI Senopati team's efforts to provide their best service. Previously it was difficult to gain customer trust and manage customers, now Plaza MINI Senopati has found a solution to their problems.

"The problem is, firstly, we don't have trust for customers who have never met us, especially those who have never come to Plaza MINI Senopati. Here we are looking for solutions such as how our WhatsApp can be verified. "That's why we are looking for WhatsApp Green Tick (WA's Official Partner)," said Maltin Junias, MINI Consultant, Plaza MINI Senopati. — Maltin Junias

The Green Tick on WhatsApp Official signifies official verification, indicating that the business account has been verified as a legitimate company by Meta. To obtain this WhatsApp Official green tick, companies need to collaborate with WhatsApp's Official Partner, Barantum.

Easily Send All Customers' Messages in One Send

Maltin added that he and the team at Plaza MINI Senopati also faced challenges in managing customers. They found it difficult to individually manage the large number of customers, which could reach into the hundreds. Additionally, when sending messages to hundreds of customers to provide information about events, their WhatsApp account was blocked.

"When we had events, initially we were confused because when we broadcast, WhatsApp banned our account. Perhaps because it was labeled as spam or something else," said Maltin. — Maltin Junias

Therefore, Maltin and the team looked for ways to overcome these obstacles. Where in the end they found information about WhatsApp Green Tick, Barantum. "When there is Barantum, we can broadcast to maybe 100 customers at once and it doesn't give us a headache anymore to remind customers that we have an event at Plaza MINI Senopati."

Not only that, the Plaza MINI Senopati team also felt other benefits. For example, it adds customer trust to their business and can be used by many users.

"We sold the car online as well as on Instagram and at that time we had a problem with many customers not believing whether this was a genuine seller or not. "Well, when we have WhatsApp Official which is divided into several users for sales consultants, it is very helpful for us," he said. — Maltin Junias

80% Simplify Customer Service With WhatsApp Official Green Tick Barantum

Malti mengakui bahwa fitur Barantum sangat di luar ekspetasinya karena dapat digunakan oleh banyak user. “Jadi, ketika ada pesan masuk, kita akan tahu kebutuhannya ke sales atau komplain atau ke bengkel kah. Dan, dulu kita satu pintu kan, namanya WhatsApp reguler semua mau ke bengkel, sales, kita satu nomor dan nggak bisa dibagi menjadi beberapa admin karena satu yang pegang satu baru dioper ketika tahu tujuan dia kemana.” — Maltin Junias

Since using Barantum, they can assign incoming messages to the relevant agents, whether sales, complaints (customer service), or to the repair shop. Apart from that, Maltin felt a different quality before and after using WhatsApp Official Tick Hijau Barantum.

"Just an example of appearance, our branding is from the usual WhatsApp, we already have a verified green tick. So, (at first) customers felt confused or had doubts, now there are no longer any doubts. "The quality in our digital is increasing," said Maltin. — Maltin Junias

According to Maltin, everyone who uses digital business must use the Barantum system. "As for helping, maybe 80%, because we switched from regular WhatsApp to Official WhatsApp, all for managing customers on the Official WhatsApp from Barantum." — Maltin Junias

For those of you who want to directly experience the benefits of WhatsApp Official Green Tick, please fill in the form below and our team will contact you to explain in more detail.