VIVA Apotek reaches millions of customers from one omnichannel inbox
“Hundreds of branches, one inbox. Every customer question from WhatsApp and social media goes straight to the right team.”
Millionscustomers served
1 inboxfor every branch
Customer Stories #PakaiBarantum
Businesses that reply faster
Businesses that reply faster
with one Omnichannel inbox.
From pharmacies and retail to campuses: see how their teams unify WhatsApp, Instagram, and Live Chat,
then serve customers faster without missing a message.
up to 85%more efficient customer service
40+success stories from 11 industries
4.9/5from 1,000+ Google reviews
Millionscustomers reached
Viva Apotek: Reaching millions of customers with Omnichannel
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85%more structured complaints
Tada: Incoming chat complaints handled neatly
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85%better service
Rokue Snack: No more piled-up WhatsApp messages
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50%faster responses
Oasis: Faster responses across many channels
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80%faster service
Klinik SehatQ: Patients served faster and better
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80%faster team
Jadi Mudah Nusantara: Service team speed up significantly
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99%work quality met
Nukar: Team work quality kept with Omnichannel CRM
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80%team performance up
Hi-Steel: Team performance boosted by Omnichannel
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80%better-managed customers
Plaza Mini Senopati: Official blue-tick WhatsApp for customers
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75%better service
Univ. Muhammadiyah Ponorogo: Student services via blue-tick WhatsApp
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85%better service
Ma'had Aisyah: WhatsApp API for higher-education services
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90%easier operations
BRINS: A more focused BRI Insurance call center
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45%call center service up
SiCepat: SiCepat call center service improved
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90%service quality up
GS Lab: Service quality up with Call Center
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90%faster CS team
Wook: Customer service team speed improved
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80%more activity
Sekolah Murid Merdeka: School activity grows with Barantum
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90%customer service up
Hercudor: Hercudor customer service improved
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80%more efficient confirmation
SF Express: More efficient parcel confirmation
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90%team performance up
Indopaket: Indopaket team performance boosted by CRM
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30%revenue up
Summitech: Sales revenue increased
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70%team performance up
FKS Multi Agro: FKS Multi Agro team performance improved
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80%customer reach
Parto.id: Reaching a wider customer base
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80%better service
Inspektorat Gorontalo: Better public service
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50%performance quality up
Pura Mayungan: Team performance quality improved
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80%more effective visits
Trit Indonesia: More effective field team visits
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Jantra Group: Optimizing customer service with CRM
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90%performance up
Nelta Multi Gracia: PT Nelta Multi Gracia performance improved
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15%productivity up
Intan Safety Glass: Productivity up with CRM
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90%CS productivity up
Bromen: Daily CS team productivity improved
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HAS Environmental: More effective sales management
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Anteraja: Centralized data reports in CRM
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25%operations up
Borobudur Agung Perkasa: More optimal operations
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80%productivity up
Universal BPR: Team productivity improved
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Moka POS: Business efficiency with CRM
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Etos: Easier customer database management
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KGX Express: Optimal Kompas Gramedia Xpress operations
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Waterco: Report data managed more effectively
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What They Say #PakaiBarantum
Service teams that are no longer overwhelmed.
50%Faster responses
“Barantum Omnichannel boosts the Oasis team's productivity in answering customer questions from many channels.”
Andri Dwi YuliantoCS Assistant Manager, PT Oasis Waters International
85%More structured complaints
“Our complaint handling is based on incoming chats. Without a structured system, we couldn't receive chats neatly.”
Heni NelawatiCLT & Purchasing Supervisor, Tada
85%Better customer service
“Barantum helps Rokue prevent WhatsApp messages from piling up or being missed.”
Inne RettianiSales Marketing Manager, Rokue
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Be the next success story
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